Freight Claims Specialist

Job Summary
Actively manages the freight claim handling process for assigned workload in compliance with Sarbanes-Oxley Act (SOX) requirements, rail carrier liability rules and regulations, transportation contracts, and related company customer consideration practices.

Primary Activities and Responsibilities

• Investigate assigned claims under rail carrier liability rules, regulations, freight claim rules, and contracts.
• Gather and analyze all facts to determine a fair settlement (whether declined or payable).
• Process claim review and settlements in Channel Revenue Management system and upload all supporting documentation for review and a final approval by management.
• Provide updates and supporting documentation to validate claim resolution decisions via claimant's third party vendor sites.
• Prompt review and resolution of all claim disputes and reconsideration.
• Issue third party contractor bills to responsible party and provide electronic packets to support billing and collections as needed by the Damage Prevention team.
• Responsible for handling the entire billing process from creation to final collection.
• Investigate and resolve recharged claims from foreign line carriers promptly and communicate with sales and marketing managers on liability issues as needed.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year Degree
• 1 or more years of experience in Business/Strategic Management, Sales/Account Management, Marketing, Accounting, Finance, Transportation, Logistics, Supply Chain, Operations or related major field

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in Managing claims or investigative work

Knowledge and Skills

• Excellent problem-solving and critical thinking capabilities
• Ability to work and adjust to new systems and frequent changes
• Ability to spot and identify trends and patterns in claim frequency
• Knowledge of liability provisions of transportation contracts and related coverage laws
• Knowledge of freight liability
• Oracle - Oracle web based fluency and BOBJ reports
• INFOPAC
• Legacy system knowledge
• Advanced level of investigation techniques and familiarity with liability provisions and related coverage laws.
• Ability to maintain daily/weekly production quota levels with a high degree of accuracy
• Work under pressure and maintain composure while handling multiple responsibilities.
• Strong sense of urgency, attention to detail and ability to meet short deadlines.
• Excellent verbal and written communication, negotiation, and presentation skills

Job Requirements

• Work hours may vary in length and schedule (may include a non-standard work week)