Senior Human Resources Technician

The Human Resources Department

The City of Carlsbad Human Resources (HR) Department operates in a very collaborative environment where a positive, supportive and can-do approach is valued, and everyone works as a team and across different functional sections as needed. The work in the department is challenging, rewarding and fulfilling in a fast-paced environment.

The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The Senior Human Resources Technician assigned to recruitment and selection will perform primary duties as follows:

• Conducts a variety of recruitment activities, including but not limited to: developing job announcements; determining test criteria and screening methods; monitoring, screening and evaluating applicants for basic compliance with position requirements; scheduling interviews for examinations and final selection; proctoring and scoring examinations; maintaining records of test scores; verifying employment references; conducting follow-up pre-employment processing, such as, scheduling physicals, fingerprinting, etc.; establishing eligibility lists and coordinating final selection of candidates.
• Ensures accurate records; exam plans, test results and notification processes in the applicant tracking system; explains policies and procedures to applicants; prepares and maintains eligibility lists.
• Conducts new hire orientation.
• Maintains personnel files and records.

• Assists with conducting salary and benefit surveys; responding to survey inquiries; providing general employment information to both internal and external clients.
• Assists with citywide general program administration including DOT, DMV and other programs as assigned.
• Assists with maintaining and distributing current employee information, policy and procedure information and other communications as appropriate.
• Coordinates Requests for Proposals (RFPs).
• Assists with verifying employment of city employees to the public in accordance with related policies and procedures.
• Assists with maintaining HR homepage for respective area of assignment.
• Represents the department at internal or external meetings as assigned.
• Performs other duties as assigned or requested.

• Processes a variety of personnel documents, reports and records in areas including, but not limited to, leaves of absence, benefits enrollments and changes, and unemployment benefits.
• Assists employees with disability applications and coordinates leaves of absence with employees and supervisor to appropriate benefits are applied and accurate timecard reporting.
• Processes monthly benefit billings and reconciles invoices. Interfaces with benefit vendors to resolve billing conflicts.
• Coordinates open enrollment, prepares employee communication, responds to employee and vendor inquiries. Updates benefit documents in electronic files, intranet, and for new hire orientation.
• Assists in benefit orientation design. Prepares materials and/or formats for new hire orientation. Processes new hire documentation.
• Responds to employee inquiries related to benefits and leaves.

• Administers daily activities of the workers' compensation program. Files claims, tracks and coordinates applicable leaves and pay. Coordinates claims and communication with the third-party administrator, supervisor, and employee to ensure timely progression of claim filing, treatment, and payment of appropriate wages and benefits.
• Prepares reports depicting injury/illness status, identifying appropriate timecard reporting, and providing alerts for milestones, such as salary continuation, disability benefits, and treatment highlights.
• Coordinates reconciliations of misapplied wages, wage replacement benefits, disability benefits, and leave benefits.

• Reviews Personnel Action Forms (PAFs) for accuracy and verifies appropriate supporting documentation; ensures requested transactions conform to current policies, Memoranda of Understanding and city rules and regulations. Obtains final HR approvals and processes PAFs.
• Processes transactions in HRIS in preparation for payroll. Runs HRIS reports as needed.

• Monitors employee onboarding for a consistent new hire experience.
• Ensures and tracks citywide compliance of all state mandated trainings.
• Reviews training materials and designs communication pieces or online components.
• Surveys participants of various training programs and records data and other training information.
• Coordinates the logistics and assists with planning for all citywide training and development programs and events.
• Works with outside agencies to coordinate and arrange training, including venue, schedule and presenter.

To perform a job in this classification, an individual must be able to perform the essential duties as generally described in the specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in a specific job. The requirements listed below are representative of the knowledge, skills and abilities required.

Knowledge of:

• Human resource laws, policies, practices, and procedures.
• Basic knowledge of industry organizations, activities, terminology, practices and regulations highly desirable.
• Appropriate software applications, such as, word processing, spreadsheet or database management, web-based video conferencing and learning platforms (e.g. Zoom, Microsoft Teams).

• Demonstrate excellent customer service.
• Perform difficult technical and administrative work involving the use of independent judgment, initiative and accuracy.
• Exercise discretion and judgment in resolving problems.
• Apply federal, state, local laws and regulations affecting human resource administration and management.
• Understand and apply City of Carlsbad municipal codes, policies, procedures, practices, and memoranda of understanding with bargaining units.
• Identify opportunities for greater effectiveness and recommend best practices.
• Ensure compliance in area of assignment.
• Conduct surveys and other research and prepare reports.
• Understand and carry out oral and written directions.
• Establish and maintain filing systems.
• Operate computer systems and software applications used during the course of work.
• Organize work and meet deadlines.
• Work independently.
• Work early morning, nights, weekends as needed.
• Develop and maintain effective working relationships.
• Communicate effectively in written and oral form.

Any combination equivalent to the experience and education that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Equivalent to the completion of the twelfth grade, supplemented by college coursework in an applicable area of Human Resources or a related field
• Four years of progressively responsible technical or administrative experience, including three years of experience in the human resources field