Taxpayer Assistance Technician

Are you passionate about helping others and dedicated to delivering outstanding public service? The Department of Revenue is looking for a Taxpayer Technician Assistant to play a crucial role in supporting taxpayers and their representatives with various tax matters handled by the Bureau of Enforcement and Taxpayer Assistance (BETA). This position requires excellent communication skills to provide clear and concise guidance on tax-related forms. Join us in creating a tax system that is equitable, transparent, and accessible to everyone in the community, while responding with empathy and professionalism to enhance the taxpayer experience.

In this position, you will conduct research and review taxpayer accounts using various departmental systems to ensure accurate responses to inquiries. You will assist taxpayers and their representatives in completing tax returns, reports, and related forms, while ensuring compliance with applicable tax laws and regulations. Your responsibilities include verifying tax liabilities, penalties, and interest, providing clear explanations of their calculations and the relevant legal context. You will promptly address incoming communications from taxpayers, whether by phone or in writing, focusing on the interpretation of tax laws and procedures.

Additionally, you will gather necessary documentation to accurately adjust taxpayer accounts and provide training to seasonal staff on personal income tax and property tax/rent rebate programs. This role also involves planning training sessions for volunteers and delivering presentations on state tax laws as needed. You will prepare reports on the effectiveness of taxpayer services, offering recommendations for future enhancements, all while fostering a service-oriented culture, applying Lean principles, and upholding diversity and inclusion standards in the workplace.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, ad hoc basis, upon successful completion of training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures; or
• Three years of experience in the collection of taxes; or
• Any combination of experience and training which provides the applicant with the required knowledge, skills, and abilities.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.