Description
Key Responsibilities
Operations Management
Direct daily operations of the hotel restaurant, ensuring smooth service during breakfast, lunch, dinner, and special events.
Maintain compliance with hotel brand standards, health, safety, and sanitation guidelines.
Partner with the culinary team to ensure food quality, menu consistency, and timely service.
Coordinate with Banquets and Room Service departments to support cross-outlet dining experiences.
Team Leadership & Development
Recruit, train, schedule, and supervise restaurant associates.
Provide ongoing coaching and recognition to maintain high morale and performance.
Conduct performance evaluations and support career development for team members.
Guest Experience
Ensure a warm and professional atmosphere that reflects the hotel's brand promise.
Handle guest inquiries and resolve service issues quickly and effectively.
Monitor guest feedback through comment cards, surveys, and online reviews to drive continuous improvement.
Financial & Administrative
Develop and manage departmental budgets, including labor, food, and beverage costs.
Monitor inventory, control waste, and ensure proper ordering and storage procedures.
Generate reports and analyze performance to support revenue and profit targets.
Sales & Marketing Support
Work with Sales, Marketing, and F&B leadership to develop promotions, holiday offerings, and special events that attract both hotel guests and local patrons.
Build and maintain vendor relationships to ensure quality and value.
Qualifications
Proven experience as a Restaurant Manager, Assistant Manager, or Supervisor in a hotel or upscale dining environment.
Strong knowledge of both front- and back-of-house operations.
Demonstrated leadership, communication, and guest service skills.
Financial management experience, including budgeting, forecasting, and cost control.
Flexible schedule, including weekends and holidays, to support business needs.
Degree or certification in Hospitality Management or related field preferred.
Skills & Competencies
Leadership & Staff Development
Hotel Brand Standards & Guest Service Excellence
Problem Solving & Conflict Resolution
Financial Acumen & Revenue Management
Organization & Time Management
Food Safety & Sanitation Compliance
Collaboration Across Hotel Departments
**Soon to be a Curio Collection by Hilton Properties**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Crescent Hotels & Resorts
Sep 15, 2025