Sales Operations Coordinator

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

This role enters, revises and maintains order entry and booking processing for systems sales products. Ensuring order accuracy for a configuration and billing perspective

Essential Job Functions:

• Develop and maintain a professional image in representing LIGHT AND WONDER Gaming in both personal interfaces and communicated via phone, fax or e-mail.
• Create quotes for sales team members for upcoming sales deals
• Perform tasks related to creation and maintenance of part numbers and pricing in the quoting tool
• Maintain accurate information related to customer profile, preferences and system configurations.
• Follow assigned procedures for determining correct part numbers, enter sales orders, schedule sales orders for production, perform delivery follow-up and provide post-sales support including returns.
• Coordinate install issues with customer and/or service teams' onsite. Review product approvals prior to order flip, coordinate part numbers releases with Engineering for new SKUs.
• Provide regular updates on order status, shortages, schedule changes to customer and / or install teams. Escalate shortage issues impacting required delivery dates to management.
• Schedule systems orders for production on a daily basis after analysis of shortages and based on delivery requirements. Create work orders for production, manage and troubleshoot issues related to held tasks, allocations and inventory adjustments.
• Establish any special assembly requirements with production teams for system kits based on customer requirements.
• Communicate and establish delivery guidelines with shipping teams based on customer requirements.

Leadership Skills: Able to organize and direct the activities of the regional to ensure the delivery of high-quality service to customers including conducting studies and research to discover new techniques necessary for improving customer experience.

Communication Skills: Well versed in effectively interacting with clients to identify and process their requirements.

Customer Service Skills: Able to courteously interact with clients and internal partners to ensure positive customer experience.

Education and Training Skills: An Associates degree in business administration, and or prior experience (3 years plus) in the field of customer service is also necessary for this position.

• Attends seminars, workshops, and conferences for continuous improvement and professional development.

• Oracle Experience Preferred

• Gaming Experience Preferred

Soft Skills

• Drive and exhibit the company core values.
• Establish accountability and adherence to standard operating procedures.
• Build sustainable relationships of trust through open and interactive communication.
• Ability to work under pressure during various business cycles.
• Approachable, transparency and integrity.
• Adaptable.
• Embraces technology.

Physical Requirements:

Typical office environment with occasional exposure to light manufacturing environment.

Work Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light and Wonder and its affiliates (collectively, "LIGHT AND WONDER") are engaged in highly regulated gaming and lottery businesses. As a result, certain LIGHT AND WONDER employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure LIGHT AND WONDER complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, LIGHT AND WONDER requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with LIGHT AND WONDER (to the extent permitted by law), you shall be asked to consent to LIGHT AND WONDER conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

LIGHT AND WONDER is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.