IT Technician - NYC Ferry

Salary $24 per hour

Hornblower is seeking an IT Technician for our NYC Ferry operation in Brooklyn.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

Candidates will be responsible for providing technical support for NYC Ferry to clients and the business. The IT Technician will assist with maintenance, installation, and troubleshooting all IT equipment on land and vessels, including maintaining ticket vending machines. They will install, configure, and repair hardware, applications, migrations, security updates, and the like. The ideal candidate will have strong customer service and time management skills in addition to IT and networking skills.

Essential Duties & Responsibilities:

• Make service calls to maintain and repair ticket vending machines
• Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills, coins or paper tickets
• Clean and provide preventive maintenance to parts
• Maintain records of machine maintenance and repair
• Replace malfunctioning parts, such printers, bill acceptors, coin dispensers, screens, credit card readers, etc.
• Replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams
• Order parts needed for machine repairs
• Disassemble and assemble machines, according to specifications and using hand and power tools
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Installing, configuring, and troubleshooting desktop hardware and peripherals as well as network, cameras and audio equipment on boats and offices
• Installing, configuring, and troubleshooting Windows 10 and 11 and desktop applications
• Installing, configuring, and repairing desktop and network printers
• Assisting with security-related updates or patches
• Creating and updating help desk documents
• Land and Vessel maintenance on IT equipment
• Troubleshooting devices on all equipment in operation
• Assist with Installing cabling, equipment, and other required devices
• Assist with computer/network configuration, deployments, and migrations
• Other job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalent.
• 1 - 3 Years' experience.
• Knowledge of using a multi-meter to test for proper electrical voltage.
• Basic knowledge of Office 365 suite.
• Basic IT and networking skills preferred.
• Ability to prioritize, schedule, coordinate and manage a variety of activities and projects.
• Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
• Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
• Ability to quickly learn new systems and software applications.
• Must be willing to obtain CompTIA A+ certification within 6 months of being hired.

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.