New

Application Coordinator II

Johns Hopkins Medicine
United States, Maryland, Baltimore
Sep 16, 2025
Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 657869 Location: Johns Hopkins Health System, Baltimore, MD 21201 Category: Information Technology Schedule: Day Shift Employment Type: Full Time Req#:657869 Epic Applications Coordinator II Jr. Level-Grand Central/Prelude Monday-Friday 8:30-5 Hybrid/Remote In office 1-2 days a month on a regular basis. Additional days on the weekends as needed and for special projects and Go Lives. Johns Hopkins Harbor East 750 E. Pratt St., 5th Floor Baltimore, MD 21202 The Application Coordinator for the Grand Central/Prelude Team is directly responsible for the methods by which patients access care across all spectrums at Johns Hopkins Medicine. They collaborate directly with Revenue Cycle operational leadership, partnering to devise and implement innovative solutions, as well as maintaining existing infrastructure that supports thousands of end-users involved in the scheduling, registration, arriving, and/or admitting of patients. Grand Central/Prelude Application Coordinators interact with a diverse group of stakeholders and end users, from members of Financial Clearance teams working to obtain prior authorizations, to inpatient Bed Planners and staff responsible for patient flow and capacity monitoring across the Johns Hopkins Medicine system of hospitals, to the Environmental Services and Transporter staff who keep our facilities clean and aide in the physical movement of patients throughout said facilities. Demonstrates proficiency in understanding computer systems, applications and interfaces. Demonstrates proficiency in data gathering techniques and the ability to design and communicate systems solutions to user issues and problems of medium complexity. Demonstrates an intermediate understanding of the relevant clinical and/or business operation functions. May require specialized knowledge in a specific application/module/computer system. Creates detailed work-related specifications, system design documentation, procedures, process flows, data flows and project and change management plans. Communicates effectively with users and colleagues. Conducts regular day-to-day communication with JHM teams and vendor's installation team. Demonstrates proficient degree of analytical skills. Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives. Works as a member of a specific application team as well as with other application and technical teams. Responsible for developing and documenting the internal procedures that will be used in conjunction with applications. Analysis and Design: Employs proficient analytical skills to define systems requirements and objectives for system application and interfaces. Application Configuration/Development: Works with the appropriate subject matter experts and other project team members in design, build, and validation session. Testing: Assist with full system testing and go-live planning. Systems Support: Support application during and after live process. Education: Baccalaureate degree, education or health related field with educational courses. Professional certification(s) and/or related experience. Beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis. Certifications: Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role. Experience: Two years operational experience in a clinical or healthcare business operations setting or two years experience in Information Technology. General understanding of the work flows in clinical or healthcare business operations. Preferred Job Qualifications: Experience with implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization. Epic certification in the module(s) being represented. Experience in Epic installations. Knowledge of the current healthcare environment preferred. Experience in developing business and/or clinical workflows related to the assigned application module. Knowledge, Skills, & Abilities (KSA's): Ability to handle analysis, design, system configuration and testing tasks at a low to medium level of complexity. Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Uses critical thinking skills regarding use of the clinical/business operations software applications Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design. Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable. Demonstrated expertise in technical design techniques for related software applications. Demonstrated knowledge of project management principles as they relate to assigned tasks. Apply