Renewal Operations Intern

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

At Jamf, we empower people to be their best selves and do their best work.The Renewal Operations Intern plays a vital role in ensuring seamless customer renewals by managing exceptions within our automation processes. This position combines customer service excellence with operational problem-solving to support Jamf's subscription renewal lifecycle. Key aspects of this role include managing quote modifications, addressing customer inquiries, and facilitating connections between customers and appropriate internal resources and will collaborate across teams to streamline the renewal journey by creating repeatable, automated solutions to common issues.

As part of this internship, the intern agrees to commit to 20 hours of work per week for the duration of the internship.

Due to the requirements needed for this role, we are only able to offer this as an in-office position in Eau Claire, WI. We are only able to accept applications for those based in Eau Claire, WI and have sponsorship to live and work in the United States.

#LI-Onsite

What you can expect to do in this role:

• Proactively monitor and respond to customer inquiries while identifying and elevating critical escalations and process improvement opportunities to ensure optimal service delivery during the renewal process
• Address customer concerns and questions regarding their Jamf solutions
• Manage renewals utilizing automated processes to optimize efficiency and ensure timely completion
• Collaborate with other teams to complete customer renewals
• Identify process and operational gaps and help identify and execute solutions
• Appropriately identify and escalate issues in a timely manner to leadership
• Other duties and special projects as assigned

What we are looking for:

• Strong communication skills and customer service orientation (Required)
• Detail-oriented with ability to manage multiple priorities (Required)
• Problem-solving skills with analytical mindset (Required)
• Ability to learn and adapt to new systems and processes quickly (Required)
• Previous customer service or operations experience (Preferred)
• Experience with CRM systems (such as Salesforce) (Preferred)
• Basic understanding of subscription-based business models (Preferred)
• Academic or work experience demonstrating organizational skills
• Ability to work in a fast-paced environment

Education:

• Currently pursuing degree in business, operations, information systems, communication or related field (Required)

How we help you reach your best potential:

• Named a Fortune 100 Best Companies to Work For
• Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale.
• Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment. And we'll save some time for fun, too.
• Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device.With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers.More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com