Enrollment Management Specialist (2 Positions)

Make a difference at one of Florida's premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly's deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

Responsibilities:

Registration:

• Manage and complete tasks related to all aspects of the registration process, including but not limited to priority registration assistance, processing various types of schedule changes and withdrawals, waitlists, setup of priority time assignments, independent study processing, internship registrations, employee and non-degree registrations, and appropriate communications to students, faculty, or Department Chairs. Create block schedules for new incoming students and register students.

Transfer/Transcripts:

• Manage and complete transfer course-related tasks, including reviewing domestic and international transcripts and credit-by-exam reports to determine their applicability, entering transfer credit into the SIS system, and addressing questions regarding applicability. Coordinate with department chairs for appropriate course substitutions and equivalencies for incoming student populations. Manage FloridaShines transient applications for both internal and external students, and follow up with transient students to ensure their transcripts are sent for processing. Process transcript requests for Florida Poly students to have transcripts sent electronically or by mail.

Enrollment Subject Matter Expert:

• Provide excellent customer service and is expected to assist in maintaining this quality by regularly reviewing FAQ's and then coordinating with appropriate stakeholders to update forms and processes pertaining to records and registration. Communicate in a friendly and professional manner with students, faculty, staff, and administration to resolve any difficulties.
• Assist with first-level contact for all office inquiries from students, faculty, staff, and public, to include collection and processing of student forms, answering emails and phone calls, and other day-to-day office-related tasks.
• Conduct outreach to new and current student populations informing them of any registration related matters.
• Interprets and communicates institutional and departmental policies and procedures to provide academic support to students, Academic Success Center, and academic departments.
• Resolves day-to-day issues related to student records and registration. Assist with special events, such as new student orientation and commencement that requires representation from the Office of the University Registrar.

Records/Data Management:

• Execute data clean-up reports, maintain data integrity by rectifying errors, and follow-up as needed, like missing pre-requisites, missing Week 1 attendance, missing or incorrectly entered grades. Communicating with students, faculty, or Department Chairs as needed for approvals.
• Analyze forms to detect forged signatures and maintain signature files.
• Assist faculty with data requests as needed and appropriate, such as providing rosters or student transcripts to faculty.
• Responsible for soliciting grades from faculty, monitoring grade entry by faculty and communicating grade entry issues, entering individual grade changes, midterm and final grades to students, and midterms to advisors.
• Managing and complete the processes to update student records, such as demographic information changes, major changes, advisor and catalog changes, and any additional records process in order to ensure that student records are up to date and accurate.
• Audit electronic files to ensure that each record contains all necessary documentation. Communicates with the appropriate person to obtain required documentation and updates files.
• Maintain Transfer Evaluation System (TES) database to ensure that course equivalencies are accurate with current catalog/curriculum requirements.
• Add and remove registration holds in the SIS that are applicable to new and current student populations.
• Create and manage initial degree planner for all incoming students to be used by advisors for future degree planning.
• Assist with degree audit updates at the end of each term for degree completion tracking.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree
• Three years of relevant experience
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently as well as in a team setting.
• Ability to be professional and courteous to all members of the campus and students.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver's license.
• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute *435.04.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE: This position is exempt. The regular work schedule is Monday - Friday, 8:00 a.m.-5:00 p.m. However, the schedule may vary depending on activities. Occasional overtime (weekends and evenings) may be required.

TARGET HIRING SALARY: $50,200 - $55,000, commensurate with experience.

APPLICATION DEADLINE DATE: The position will be open for 14 days, and screening of applicants may begin immediately.

APPLICATION PROCESS: In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format):

• Cover Letter
• Resume
• Three references

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided.

FLORIDA POLY BENEFITS INFORMATION

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker's compensation.

Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8 a.m.-6 p.m. EST, at 1-866-663-4735.

RETIREMENT

Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future. Click here for more information.

FLORIDA POLY BENEFITS

• Perks and Discounts
• Annual Leave
  • To help promote work-life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.
• Sick Leave
  • Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.
• Employee Assistant Program (EAP)

EXPLORE LAKELAND FLORIDA

Conveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions. Click here to explore Lakeland, Florida.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

This position requires a background check, which may include a level II screening as required by the Florida Statute*435.04.