Clerical Supervisor 1

Do you have what it takes to lead and mentor a high-performing clerical team while overseeing critical business processes? Apply for this Clerical Supervisor 1 position now to shape the future of the Bureau of Corporations and Charitable Organizations (BCCO), Uniform Commercial Code (UCC) & Certification Section. Drive results and empower your team to succeed in this impactful supervisory role!

Our team will rely on your supervisory, clerical, and administrative skills to effectively guide your team and achieve critical goals! This involves personnel management, application processing and review, performance management and training, reporting and data analysis, research, customer service, and communication. Overall, you will supervise and manage UCC & Certification Section staff, including hiring, training, performance evaluations, disciplinary actions, leave tracking, and assigning staff to task and projects.

To fulfill your team's application processing and review responsibilities, you will evaluate and process registration applications from various types of entities intending to do business within the Commonwealth to approve or disapprove applications and ensure you and your team consistently achieve accuracy, processing time targets, and other customer service goals. Conducting performance evaluations, setting productivity standards, providing training and support on rules and procedures, and addressing performance issues are key ways through which you will support your team in attaining and growing to exceed these expectations. You will also prepare regular reports, assist with data gathering for special reports and presentations, and maintain accurate records to facilitate future data analysis. This includes conducting research on old records to combine and update them as needed. Customer service and communication skills are essential for this supervisory clerical role as you will communicate with the public in person and via phone, email, and written correspondence to resolve escalated customer issues, and assist Bureau leadership with special projects and requests.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.