New

ITSM Specialist

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nebraska, Omaha
Sep 16, 2025
Description We're looking for a contract IT Service Management (ITSM) Specialist to support and enhance our IT Service Management environment. The ideal candidate will have experience with ITSM platforms like HaloITSM, ServiceNow, Freshservice, Ivanti, or similar, and will be responsible for configuring workflows, intake forms, SLAs, and reporting. They must have strong Excel skills - particularly with pivot tables, formulas, and charting - to support SLA tracking, service performance reporting, and asset-related analysis. This is a live environment, so we need someone who can work independently, communicate effectively, and apply ITIL-based thinking. Bonus if they've worked with CMDBs, user portal feedback, or service catalog design. Skills: * Experience administering or supporting an ITSM platform (e.g., HaloITSM, ServiceNow, Ivanti, Freshservice, Jira Service Management, etc.). * Strong proficiency with Excel, including formulas, pivot tables, charts, and conditional formatting. * Working knowledge of ITIL v4 foundations (certification a plus). * Strong analytical and communication skills - able to gather requirements, articulate solutions, and translate needs into action. * Experience with CMDB structure, asset categories (like CIs, peripherals, mobile, etc.), and ITSM relationships. * Familiarity with service metrics, SLAs, and continuous improvement frameworks. * Comfortable with tools like Smartsheet, Google Workspace, Lucidchart, or similar. * Ability to collaborate across teams and departments, from technical staff to business stakeholders. Skills Itil service management Top Skills Details Itil service management Additional Skills & Qualifications Experience specifically on the ITSM configuration side is what they are looking for. This position will be 100% onsite to start and move to hybrid after training is complete. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Omaha,NE. Application Deadline This position is anticipated to close on Sep 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.