New 
Patient Services Associate
 TEKsystems | |
$18.00 - $21.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Indiana, Jeffersonville | |
 Sep 16, 2025 | |
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*Patient Services Associate* Employment Type: Full-Time
Location: Remote (U.S. Based) Experience Level: Intermediate *About the Role* Are you passionate about helping patients navigate their healthcare journey? We're looking for a *Patient Services Associate* who thrives in a fast-paced environment and is committed to delivering exceptional service. In this remote role, you'll be the first point of contact for patients and providers, ensuring accurate and empathetic communication while managing high volumes of inbound and outbound calls. *Key Responsibilities* * Handle *25-50 inbound calls per day* related to patient re-enrollment and insurance reverification. * Make *outbound calls* to providers and payers to verify benefits and collect missing intake information. * Document coverage details in a *Summary of Benefits*, shared with patients and providers as needed. * Maintain accurate and timely *case notes* in the Lynk system. * Engage in a *balanced mix of patient and provider interactions*. *Required Skills & Qualifications* * *Customer Service Excellence* - Strong communication and interpersonal skills. * *Health Insurance Knowledge* - Familiarity with insurance verification and medical claims. * *Call Center Experience* - Proven ability to manage high call volumes. * *Medical Terminology* - Basic understanding required. * *Technical Proficiency* - Comfortable using Microsoft Office; Excel is a plus. * *Attention to Detail* - High accuracy in documentation and data entry. * *Adaptability* - Ability to stay consistent and professional in a dynamic environment. * *Patient-Centric Mindset* - Empathetic and kind communication style. *Preferred Experience* * Prior experience in *medical patient services* or healthcare-related customer support. * Experience working in *high-volume environments* with multiple priorities. *Why Join Us?* * Be part of a team that values *empathy, accuracy, and professionalism*. * Work remotely with a supportive environment that encourages *growth and adaptability*. * Make a meaningful impact on patients' healthcare experiences. *Apply now* and help us deliver compassionate and efficient service to those who need it most. *Pay and Benefits* The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Sep 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |