New

Customer Service Representative

TEKsystems
$18.75 / hr
life insurance, sick time, tuition assistance, 401(k), retirement plan
United States, Colorado, Broomfield
Sep 16, 2025
Description EdAssista - Manage tuition assistance benefit Larger companies offer tuition assistance to reskill, learn new skills through Degreed programs or certificates, etc. They are a Help Desk where people will call to get answers on (1) how to login to the website, (2) complex questions like submitting documentation to get payment and can't get the right document (have to look at documents and see what is missing - walk through an audit step), (3) new to benefit calls (policy driven) Everything is black and white and not a lot of grey area in this space Need to get comfortable understanding where policies live and speak to the customer as they are navigating through this process Additional Skills & Qualifications MUST HAVE: -1-2+ years of customer service/administrative experience -Ability to use 1-3 systems at the same time (someone needs experience with CRMs, Outlook, online forums, etc.) -Seen a lot of success with candidates coming from the Banking industry (Teller, Personal Banker), Admin from the Healthcare industry -Someone who has independent troubleshooting skills -Attention to detail is required in this role -Understanding the significance of the conversation (this someone's several thousand dollars they are waiting on) -Someone who can handle escalated/frustrated conversations -Someone who has tough skin and can handle difficult conversations NICE TO HAVE: -Some experience with working with College Admissions (larger understanding with education) -Previous college experience (Community College, Associates, Bachelors, etc.) -Someone who has had to deal with sensitive situations in a past employment role / emotional intelligence for these conversations Experience Level Entry Level Pay and Benefits The pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Broomfield,CO. Application Deadline This position is anticipated to close on Sep 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.