New

Desktop Support Specialist

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Mount Prospect
Sep 16, 2025
Overview: We are seeking a motivated, customer-focused IT Support Specialist to join our growing team. This role is ideal for someone with 2-3 years of experience in IT support or help desk environments who is eager to learn, grow, and serve as the first point of contact for technical issues. You will provide Tier 1 support for hardware, software, and network-related issues across multiple company locations, ensuring exceptional customer service and timely resolution. Key Responsibilities * Serve as the primary point of contact for end users, providing Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals. * Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office Suite, and common business applications. * Handle basic network troubleshooting (e.g., connectivity, VPN, Wi-Fi) and escalate complex issues to higher-level support teams when necessary. * Manage and document all incidents and resolutions in the Freshdesk ticketing system, ensuring accurate and detailed records for knowledge sharing. * Perform hardware setup and configuration for new hires, including imaging, software installation, and user account setup. * Provide on-site support at multiple facilities as needed, maintaining consistent service levels across locations. * Assist with user onboarding and training, ensuring employees understand how to use company systems and tools effectively. * Maintain and update IT documentation, including troubleshooting guides and FAQs, to support team efficiency. * Collaborate with senior IT staff on projects such as system upgrades, patching, and hardware refresh cycles. Required Skills & Qualifications * Experience: 2-3 years in IT support, help desk, or desktop support roles. * Technical Skills:Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365. * Familiarity with ticketing systems (Freshdesk preferred). * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). * Soft Skills:Excellent communication and interpersonal skills to support a diverse user base with varying technical proficiency. * Strong problem-solving abilities and attention to detail. * Ability to work independently and manage time effectively. * Other:Willingness to travel between company locations as needed. * Valid driver's license (if required for travel). Preferred Qualifications * Experience with Active Directory for user account management. * Exposure to remote support tools and mobile device management (MDM). * Basic knowledge of macOS and mobile platforms (iOS/Android). Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Mount Prospect,IL. Application Deadline This position is anticipated to close on Sep 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.