Program Manager, Joseph McFee Center

DUTIES AND RESPONSIBILITIES:

Service Delivery and Case Management:

* Serve as day-to-day lead for all client-facing matters related to the Joseph McFee Center recovery focused transitional housing program.

* In collaboration with officers, initiative director, and existing residential treatment staff manage and guide support services in accordance with the organization's mission, values, and policies and procedures

* Work closely with all social service support staff to further develop and implement high-quality programming that delivers individualized counseling, intense case management, job readiness training, and life skills development

* Represent the program internally during planning meetings, board meetings and with external stakeholders including community groups, partners, and third-party service providers

* Oversee and facilitate resident-related community-building activities both internally and externally

* Oversee client success: intake & assessment, individual service plans, ongoing case management, referrals, support groups, and other services that respond to the needs of clients

* Provide ongoing supportive and/or case management functions in accordance with the problems, needs and strategies identified within the individual service plan to help the clients achieve the stated goals and objectives

* Provide support, encouragement, accountability, and regular evaluation for clients while maintaining confidentiality

* Oversees the Participant Savings Account program, ensuring accurate tracking of deposits and disbursements, and performs routine accounting tasks including reconciliation, reporting, and collaboration with finance staff to maintain fiscal integrity.

* Track resident case notes, outcomes, and program deliverables

The Salvation Army Joseph McFee Center

Supervision and Administration:

* Create and monitor work schedules for TWO-ER staff

* Conduct staff meetings weekly with TWO-ER personnel

* Provide oversight, supervision, training, and evaluation for TWO-ER staff

* Responsible for all day-to-day operations of TWO-ER services

* Manage collection of participant fees and savings

* Ensure compliance with policies and procedures of The Salvation Army and the State of California

* Produce and maintain various program reports relating to operations and administration

* Provide regular written and oral reports as needed to the Program Director and Executive Director(s)

* Other related duties as required

EDUCATION AND EXPERIENCE:

* High school diploma or equivalent (required)

* Bachelor's Degree (preferred)

* CA driver's license (required)

SKILLS AND ABILITIES:

* Ability to work with government leaders, volunteers, and community groups, etc.

* Ability to work with people from various backgrounds and cultures.

* Knowledge of Microsoft Windows environment, including Microsoft Office. Must be fluent with Microsoft Word and Quick Books

* Self-motivated and able to motivate others

* Excellent organizational skills, detail-oriented, and accurate

* Ability to maintain good rapport and communication with other staff members, clients, and the public.

* Ability to handle multiple tasks and ability to schedule time and resources.

* Capable of maintaining a high level of integrity

EQUIPMENT USED:

* Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

* Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.