Sr Dir, Sales

Who We Are

West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight. As part of West's commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.west.com to learn more.

TeleVox is seeking a dynamic and purposeful Sr. Director of Inside Sales to join our growing team. As the Sr. Director of Inside Sales, you will play a key role in driving our company's growth by leading and developing a high-performing inside sales team.

Responsibilities

• Leadership: Demonstrate excellent leadership skills by providing strategic direction, setting clear goals, and fostering a culture of collaboration and success within the inside sales team.
• Team Development: Build and develop a strong and motivated inside sales team by hiring top talent, providing ongoing coaching and mentorship, and promoting a culture of continuous learning and professional growth.
• Sales Strategy: Develop and execute a comprehensive sales strategy to drive new business growth, identify market opportunities, and exceed revenue targets.
• Focus and Goal-Orientation: Deliver on Key Performance Metrics within inside sales, including prospecting, engagement, sales, and retention.
• Creativity and Innovation: Encourage and foster a culture of creativity and innovation within the inside sales team, empowering them to think creatively and develop innovative solutions to meet customer needs.
• Problem-Solving: Demonstrate strong critical thinking skills to identify and address sales challenges, overcome obstacles, and deliver effective solutions to customers and stakeholders.
• Relationship Management: Create a collaborative environment between the inside sales team, field sales, and account management organizations.
• Sales Performance Monitoring: Develop and implement sales performance metrics and dashboards to track progress, identify areas for improvement, and drive accountability within the inside sales team.

Requirements

• Bachelor's degree in business, marketing, or a related field, MBA preferred
• Proven history of success in new business sales, with at least 7-10 years of experience leading and building inside sales teams. **Applicants from healthcare and health technology sectors will be given preference**
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve and exceed targets.
• Excellent communication and people skills, with the ability to build strong relationships with clients and stakeholders at various levels.
• Strong strategic thinking and problem-solving abilities, with a focus on driving results and delivering exceptional customer experiences.
• Analytical and process-oriented mindset.
• Proven ability to develop and execute sales strategies, identify market opportunities, and drive revenue growth.
• Demonstrated creativity and innovation in developing sales approaches and solutions.
• Strong analytical and data-driven mindset, with the ability to leverage data to make informed business decisions and drive sales performance.

In addition to competitive pay, we understand that employee benefits are an important factor in your choice ofwhere to work. That's why we offer a comprehensive benefits program for you and your family.

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more

TeleVox benefits help support better lives for our employees and our learning and development offerings can train them to become the next generation of business leaders.

Apply today and be a part of Innovative Technology!

We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.