Client Manager Personal Care Services

Why You'll Love Being a Client Service Manager at AccentCare in Amarillo, Texas!

As a Client Service Manager, you'll be at the heart of our mission while leading a team that supports clients, caregivers, and families every day. You'll bring people together, keep operations running smoothly, and make sure care is delivered with excellence.

$40k - $43k /annually - based on experience

Office-based position

Local Travel required

On-call Rotation

Business Hours: Monday - Friday; 8:00am - 5:00pm

Coverage Area: Texas Panhandle Surrounding Cities

Key Responsibilities:

• Receives and conducts client intake and assessment and periodic visits to clients' locations.
• Manages team of Caregivers, including interviewing, hiring, orienting, training, performance evaluations, and coaching.
• Supervises client services to ensure client needs are successfully met and plan of care is being followed to company standards.
• Maintains client information in VividCare system, including inputting client information, tracking insurance, and contract authorizations.
• Coordinates requests for home care services and initiation of care, gathers necessary case information, checks Caregiver availability, and schedules initial Caregivers based on case requirements and availability.
• Cultivates new and existing relationships with current referral sources in partnership with sales team.

Requirements:

• High School Diploma or GED required
• 60 hours or more of college coursework
• 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.
  • (We're flexible: 1 year of leadership experience + 30 hours of college credit can substitute.)
• 1+ year of business development or relationship-building experience.
• Home care or staffing experience preferred, but not required.
• Valid driver's license and reliable transportation.