Case Manager Smyrna Career Center

Essential Functions:

* Provide case management and related services to participants in support of the program's

financial, mission, training, continuous quality improvement and marketing goals.

* Ensure that highest quality, individualized services are delivered to program participants with a

focus on the mission of Goodwill of North Georgia.

* Interview participants concerning work history, education, vocational interests and goals, social,

economic, and medical background as well as other related factors.

Job Description

FRM (Case Manager I) Page 2 of 3 Rev Date: 09/20/2024

related to trade as assigned.

* Maintain quality relationships with community partners

* Participate in community and Goodwill meetings as needed or as assigned.

* Support the operations of the Career Center site.

* Attendance at majority of TTFs

* Complete all core training

* Other duties as assigned.

Job Requirements and Qualifications:

* Master's Degree in a rehabilitation counseling or counseling related field, preferred

* A bachelor's degree in rehabilitation and disability studies or a related field

that may include, but is not limited to degrees in rehabilitation, education,

special education, social work or psychology and one- y e a r experience

linking with community resources, special education or instruction

* An associate degree in a vocationally related field, such as, but not limited to

degrees in rehabilitation, education, special education, social work or

psychology and two years of experience in counseling, linking with

community resources, special education or instruction.

* Two years of experience in case management, linking with community

resources, special education, instruction, vocational evaluations and/or

assessments AND an individual who works under the direct, on-site

supervision of an individual with a Bachelor's degree as listed above

* Working knowledge of case management, interviewing, and counseling techniques.

* Strong analytical, writing and communication skills.

* Experience with medical, psychological, social and vocational aspects of disability and/or

economic disadvantage; community resources, occupational information and job readiness.

* Must be proficient in the use of computer systems and Microsoft Office Suite.

* Ability to facilitate positive actions and growth of participants in a flexible geographic work

environment and working hours where self-direction, prioritizing and organizational skills are

crucial to success.

* Strong ability to exercise sound judgment and maintain positive working relationships with a

wide variety of organizations and individuals

* Must have access to and maintain reliable transportation and a clean motor vehicle report

(MVR).

* Conduct orientation for new participants in regards to program services, polices and

procedures.

* Maintain regular contact with referring agency and/or funding provider(s).

* Provide individualized vocational counseling and guidance; teach life skills, work adjustment,

transportation training, employment skills or other related curricula to participants on caseload.

* Maintain all documentation and records of program participants.

* Prepare reports and summaries required for applicable funding and regulatory sources.

* Ensure smooth transition of cases across services and programs as necessary.

* Observe and meet with participants on the job in community-based work sites.

* Coordinate supervision of all participants to ensure program quality and consistency.

* Support and advocate for the program participant and their right to a higher quality of life

through work within the parameters of the program.

* Ensure protection and confidentiality of participant's rights.

* Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral

to and utilization of community resources.

* Maintain all documentation and records of program operations. Separate, open, review and

maintain participant case files and documents according to Career Services polices and

procedures.

* Prepare professional development plan (PDP) and engage in quarterly updates in achieving

goals.

* Comply with Agency, Career Services, CARF, federal and grant regulations, policies, standard

operating procedures (SOPs) and the Agency's safety and security policies and procedures.

* Participate or lead program advisory council, community advisory boards and/or associations

Working Environment Conditions/Requirements:

* The ability to push, pull and lift 20lbs. with or without accommodations.

* Must be able to safely operate a vehicle and have a valid driver's license.

* Must be able to meet all physical requirements to perform all duties relating to Career Services

including driving, material handling, transporting and carrying documents, handbooks and

various supplies.