Quality Process Audit Supervisor

The Supervisor of Order Management is a critical leadership role that is integral to Visionworks corporate manufacturing and distribution operations. This position will lead departmental activities to ensure the shift has is executing flawlessly and delivering excellent service. You will be responsible for guiding and coaching the team to enhance the performance of both the group and the individuals toward achieving overall departmental objectives. As the supervisor, you will drive change and process improvements in a service oriented, fast paced environment

Pay Class and Pay

Pay Class: Full Time

Pay: $24.95 - $27.19 per hour

Essential Responsibilities:

Supervise a team to include recruiting, training and development, coaching, counseling and performance management.

Ability to communicate and escalate retail and provider opportunities with peers and upper management.

Responsible for improving customer service quality results by studying, evaluating, and recommending processes, establishing and communicating service metrics, implementing changes to maximize efficiencies and throughput.

Maximizes operational performance by providing effective communication and technical support to field operators by resolving problems and detecting or diagnosing network problems.

Work closely with other teams to maintain a well cross-functional workforce.

Participate in the preparation, development and analysis of various reports to include production planning, turnaround time and productivity results.

Effectively communicate, document and activate change management processes in a dynamic environment,

Prioritizing initiatives based on business needs and requirements.

Education:

Associate degree preferred or equivalent work experience

Experience & Background:

Three (3) plus years of relevant work experience including supervising a diverse and fast paced environment.

Proficient in Microsoft Office and various other software products, experience with automation tools a plus.

Experience in working with structured procedures and processes

Experience in data analytics, modeling, simulation and reporting

Excellent process improvement, process design and change/program management skills

Strong problem-solving skills with Green Belt training/certification or equivalent experience

ABO certification a plus

Language Skills:

Excellent verbal and written skills

Skills to effectively present information in one-on-one and group settings is necessary

Bilingual ability, particularly in Spanish, is desirable

Mathematical Skills:

Ability to perform the analytical mathematics demanded by the business functions. Aptitude to perform these operations using standard units of measurement, distance, weight, volume, and currency

Reasoning Ability

Ability to think logically in following procedures and instructions

General problem-solving abilities

Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness

Ability to apply analytical tools and common understanding to carry out detailed written and/or oral instructions and interpret diagrams and/or forms

Must possess capacity to deal with complex problems and situations involving multiple variables in standardized situations

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers, printers and machines). Limit weight for lifting, pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds, requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights, weekends and holidays.

Essential Responsibilities related to Behavioral Characteristics:

Strong Attention to Detail

Adaptability/Flexibility

Multi-Tasking

Willingness to Learn

Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

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