Customer Service Account Manager

Allied National Services
DOE

5625 North Xerxes Avenue (Show on map)
Oct 17, 2025
Job Title: Customer Service Account Manager Location: Corporate Office - Allied National Services Schedule: Monday - Friday, 8:00 AM - 4:30 PM Job Summary: Allied National Services is seeking a dependable, upbeat, and assertive Customer Service Account Manager to join our team at our corporate office. This role is ideal for someone who enjoys taking ownership of customer satisfaction and thrives in a fast-paced environment. The Account Manager will be responsible for coordinating vendor services and managing customer requests to ensure services meet both client expectations and company standards. Key Responsibilities: Monitor and ensure daily attendance of employees Schedule special services and confirm completion (pre- and post-service) via phone Respond promptly to customer emails and phone calls Maintain and update records in CRM software Follow up on equipment repair requests Manage and resolve service-related issues with customers and vendors Process contractor invoices accurately and in a timely manner Source, vet, and onboard new contractors and employees Qualifications: Minimum of 2 years' experience in a customer service or client relations role in an office setting Consistent and stable work history (no frequent job changes) Exceptional multi-tasking and organizational skills Confident, assertive, and capable of making sound decisions based on business needs Ability to thrive in a high-volume, fast-paced environment Strong communication and interpersonal skills Intermediate proficiency in Microsoft Excel High attention to detail with strong follow-up skills Management experience preferred but not required Associate or bachelor's degree preferred but not required