Software Solutions Technical Specialist

dormakaba is seeking a remote Software Solutions Technical Specialist. The Software Solutions Technical Specialist will serve as dormakaba's LGS (Lodging System) product expert, serving as a trusted resource for internal teams including Project Coordinators, Software Support, and Field Technicians. They will provide timely guidance and actionable solutions to resolve deployment-related issues efficiently. This role plays a critical part in safeguarding client satisfaction, project revenue, and delivery timelines

HIRING SALARY RANGE: Base Salary $55,000 - $60,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

• Provide support for the installer hotline, addressing questions that arise during installations
• Manage incoming calls from field technicians, certified installers, and integrators
• Support the definition, development, installation, and testing of software systems and application
• Conduct remote software installations and deliver end-user training as needed
• Collaborate with the Project Coordinator to resolve technical escalations on projects

• Bachelor's degree preferably from a technical program or in Computer Science, Computer Engineering, or IT Systems
• 2+ years' experience in a support role, ideally within a call center or field service environment
• Proficiency with Microsoft Server and Client Operating Systems, SQL Server databases, and Microsoft Networking Fundamentals
• Hands-on knowledge of DevOps toolchains, including frameworks for Android and iOS platforms

• Knowledge of iCloud services and cloud platforms; SaaS experience with Azure/AWS certification
• Multilingual skills are an asset, particularly in French and Spanish
• Prior experience in training or teaching
• Hands-on experience with access control, alarm systems, and related software

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter - apply now!

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