Patient Representative

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

• High school diploma/GED plus four (4) years of experience in business office administration, customer service, or related, of which 3 years of experience is in patient registration, scheduling, or billing in a healthcare environment.

• CHAA Certification preferred.

Additional Information:

Responsibilities:

• Schedules for direct care staff.

• Schedules, reschedules, and coordinates appointments using the appropriate hospital systems by performing visit notifications of patients, conducts registration of patients as needed, and inputs and/or updates accurate patient information.

• Processes walk-ins and creates new patient charts, accesses systems for orders, works on the patient portal, and maintains the tracker board for multiple departments, schedules procedures and/or tests as needed.

• Issues school/work excuses, sends out no-show letters, and takes patient photos for the medical record.

• Responsible for blocking schedules as appropriate.

• Receives new patient referrals; coordinates with referral source to obtain demographic information.

• Conducts insurance verification and benefit explanation by running eligibility on patients, and performs ABN completion.

• Conducts authorizations and pre-certifications, tracks pre-authorization, and maintains referrals.

• Enters the benefit and authorization information in PCT.

• Obtains OON waiver and coordination of OON waivers.

• Responsible for inputting daily and monthly statistics and communication about any medical records issues. Responsible for various reports as needed.

• Collects and posts payments and issues receipts.

• Responsible for reconciliation/management of the change fund.

• Responsible for reconciliation of daily deposit & batch POS dollars, and must complete the deposit agreement.

• Counsels patients on any and all related financial information, ie, hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matrix payment methods.

• Responsible for pre-counsel patients regarding the payment expectations for service.

• Completes Epic workflow for new patients. Completes UB value codes, inputs daily charges, and reconciles charges. (Charge Entry may not be applicable in all areas; some areas utilize e-billing).

• Conducts inventory, orders, and stock supplies, cleans and maintains equipment, maintains petty cash, picks up and delivers mail to the mailroom, ensures the waiting room is clean, stocked with educational information, and coffee as needed.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff.

• Participates in annual education needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Completes and maintains documentation of continuing education hours annually.

• Performs other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.