Senior Project Manager

The Senior Project Manager is responsible for leading and completing complex, cross-functional project initiatives. You will work closely with cross-functional teams, including Order Operations, IT, Marketing, Sales, and Senior Management and Executive Leaders to ensure the successful planning, coordination, and delivery of projects that drive business growth and operational efficiency. Salesforce implementation will be a major focus of this role's scope and duties. We are looking for someone who has experience working with Salesforce and various clouds within the platform.

• Manage several of our company's most impactful, cross-functional projects concurrently
• Lead all project activities with business stakeholders and other supporting resources
• Develop communication plans to engage with business users and key stakeholders to manage expectations regarding changes to systems and/or business processes
• Track and maintain an accurate and continuously updated view of activities and deliverables to ensure timely delivery of projects
• Prepare and present presentations to business partners
• Operate as a leader of continuous improvement and change agent within the organization
• Develop and manage tools and methods to track and report Commercial Operations department outcomes
• Identify, develop, implement, and maintain process improvements within the Commercial Operations department
• Define team member roles and expectations and ensure effective communication between other parties involved in projects
• Create and maintain process and system maps
• Collaborate with leadership to gain approval and prioritize business needs in order to implement process improvements quickly and effectively
• Identify, lead, and implement end-to-end priority project and process improvement activities including:
• Project plan and timeline development
• Cross-functional project resources coordination
• Project status updates
• Process mapping
• Metrics and measurement
• Project completion analysis
• Act as a proxy for key stakeholders and project sponsors
• Other duties as assigned

Education & Experience

Required:

• Bachelor's degree or equivalent experience
• 5+ years' experience in process improvement or related field
• Proven experience leading and successfully completing large-scale, cross-functional projects
• Project Management certifications preferred
• Experience working with various Salesforce Clouds (Sales, Marketing, Service, etc)

Knowledge & Skills

• Superior proficiency in applications including MS Project, Visio, PowerPoint, Word, Excel, and Outlook
• Strong ownership and leadership mindset, able to adapt and thrive in ambiguous or uncertain environments
• Passionate about improving operational environments
• Ability to use data and analysis to drive decision making
• Operates as a strong team player with a high degree of flexibility
• Exhibits excellent grammar, verbal and written communication skills
• Ability to successfully manage multiple complex tasks
• Exceptional analytical, conceptual thinking, and problem-solving skills
• Ability to take initiative and drive projects with minimal supervision
• Excellent process flow and training documentation skills
• Thrive in a fast-paced, continuously changing environment
• Demonstrated ability to communicate effectively with high level professionals
• Ability to proactively identify issues and recommend or collaborate on solutions