Onsite Supervisor

In this role, you will report to the Site Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: New Haven, CT

Shift: 1st shift (Monday - Friday)

Salary Range: $74,900 - $79,300

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we're looking for

• Education: High school diploma or GED required; Associate's degree or undergraduate degree in a business or science-related field is preferred

Experience:

• 4-5 years of applicable experience in customer services/purchasing/or account management

• 2-4 years of previous experience managing associates is required

• Ability to meet all customer requirements, including background checks, health and safety protocols, security clearances, and medical screenings.

• Proficient in ERP systems and information access tools; intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint) and basic knowledge of Microsoft Access.

• Strong customer service orientation with a professional, solution-focused attitude.

• Foundational knowledge of purchasing and inventory management.

• Commitment to safety, quality, and adherence to established protocols and procedures.

• Flexible, adaptable, and capable of managing multiple tasks simultaneously.

• Self-motivated with strong organizational and forward-thinking capabilities.

• Excellent verbal and written communication skills for effective interaction with customers and internal departments.

• Skilled in troubleshooting and problem resolution.

• Thorough understanding of Avantor policies with the ability to apply them consistently.

• Sound decision-making abilities with minimal managerial oversight.

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Lead and guide team efforts in alignment with the Statement of Work (SOW) and customer requirements.

• Motivate and coach team members to meet or exceed performance goals through mentoring and support of individual and team development.

• Manage open order status reports, customer metrics, departmental reporting, and ensure maintenance of SOPs and SOWs.

• Provide training and development opportunities; serve as a backup for associates to ensure continuity of operations.

• Oversee administrative functions, including performance evaluations, succession planning, timecard reviews, and vacation scheduling.

• Develop and maintain Standard Operating Procedures (SOPs), Statements of Work (SOWs), Service Performance Indicators (SPIs), and Key Performance Indicators (KPIs).

• Act as a liaison between the customer, VWR services, and VWR sales to ensure seamless communication and service delivery.

• Ensure compliance with GxP standards and Good Documentation Practices.

• Deliver added value to the customer through continuous personal development and industry knowledge.

• Perform additional duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.