Associate Manager, Hospitality & Events

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Real Estate and Workplace Services
Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus (we're talking 30+ countries!) is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place-where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

The Associate Manager, Hospitality and Events, will oversee activities across our dynamic San Francisco campus, executing event management in our state-of-the-art Auditorium, 'Ohana Floor, & Campus. This individual can expect direct interaction with executives, customers, and partners and will work closely with hospitality, facilities, and marketing teams. This position is very hands-on in the day-to-day planning and execution of our hospitality and events.

Responsibilities:

• Responsible for ensuring operational excellence and delivering a holistic guest experience across a wide range of events with minimal oversight. Events include, but are not limited to: Executive receptions, Partner and/or Customer-facing events, Employee engagement events, Multi-day team offsites, Non-profit events
• Provide event support for various internal and external initiatives.
• Contribute to new projects and event programs as needed.
• Support complex ELT-level events
• Lead the planning and execution of events for executive audiences
• Simple meeting support
• Ensure consistent, on-brand messaging by understanding Salesforce's brand and product positioning.
• Communicate regular event updates to management and executive leadership.
• Maintain and continuously improve global team documents and event playbooks.
• Act as a consultative partner to clients hosting events in Salesforce spaces, demonstrating strong public speaking skills.
• Manage all event logistics, including pre-event planning, onsite execution, and post-event wrap-up.
• Serve as a key stakeholder for G-Cal calendar management for internal event spaces.
• Define event goals and develop measurement strategies, including the creation and analysis of event surveys.
• Co-manage external agency and vendor relationships while collaborating with internal teams such as Sales, Real Estate, Creative, Facilities, Employee Engagement, Salesforce.org, and the Office of Equality.
• Research, recommend, and report on creative event options and entertainment aligned with program goals and budgets.
• New Hire Trainer
• Will utilize multiple tools: GCAL, Social Tables, the Salesforce ticketing system, and Google products to document and manage event programs.

Required Qualifications:

• 7+ years of successful event management experience planning customer-centric events in a B2B, high-tech, fast-paced environment
• Bachelor's degree or equivalent experience required
• Strong customer service skills with a highly personable and service-focused approach
• Excellent written and verbal communication skills, with the ability to proactively address client needs
• Exceptional problem-solving and creative negotiation skills
• Proven ability to manage multiple projects simultaneously with minimal oversight
• Experience managing budgets, including financial planning and tracking
• Highly organized, results-driven, and detail-oriented
• Ability to assess and prioritize workload effectively in a deadline-driven environment
• Thrive in a team environment and adept at overcoming obstacles
• Proficient with online registration systems and reporting tools
• Ability to work flexible hours, including weekdays, evenings, and weekends, as needed

Strong executive presence, with a commitment to confidentiality and discretion

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.