Technical Writing Supervisor

Responsibilities:

Request Management

• Oversee the end-to-end prioritization and management of technical documentation projects, ensuring alignment with Engineering, Product Management, Program Management, Services and Content Operations objectives.
• Determine priorities based on business value and urgent needs.

Workload Planning and Sequencing

• Assess and manage the technical writing team's capacity.
• Sequence projects thoughtfully to prevent team overload.
• Negotiate deadlines with requesters and validate achievability with team members.

Process and Quality Improvement

• Continuously seek process efficiencies and productivity gains. Work to standardize and simplify where possible.
• Promote and uphold standards for high-quality documentation.
• Decisive when addressing trade-offs between schedule, quality, and scope

Team Collaboration and Support

• Coordinate with various teams to understand their documentation needs.
• Ensure writers have the required tools, resources, and knowledge.
• Hold regular one-on-ones with team members to discuss active work, clear roadblocks and encourage personal development.
• Lead team meetings, preparing agenda and focused topics as needed.
• Promote the use of best practices within the team.
• Encourage collaboration across teams and strengthen connections with key stakeholders.

Team Development and Culture

• Act as an ambassador for team culture (LCI: culture, continuous improvement, inclusion).
• Support career growth for team members, ensuring alignment with individual development goals.
• Advocate equally for the team and the customer, ensuring customer needs are prioritized in documentation.
• Foster open, honest, and trustworthy communication.

Requirements:

• Bachelor's degree in communications, business, engineering or other related fields.
• 5 years of experience in a technical environment, preferably with mechanical and electrical systems.
• 3 years of experience leading or mentoring teams.
• Proactive, with the ability to drive a sense of urgency appropriately.
• Outcome-focused and customer-centric.
• Strong, clear transparent communication skills; checks for understanding.
• Able to motivate and energize the team, promoting positivity and continuous improvement.
• Approachable and trustworthy leader, fostering open communication.
• Effective cross-functional collaborator, comfortable working with multiple teams.
• Experienced in negotiating and coordinating deadlines and workload.
• Ability to learn new tools/software and understand how they interact with other systems.

Desired Qualifications:

• Experience with creating and managing technical content.
• Understanding of technical writing authoring tools and structured authoring.
• Understanding of component content management systems (CCMS).
• Understanding of content strategy.