VITA Site Coordinator Position

VITA (Volunteer Income Tax Assistance) Site Coordinator is responsible for managing the day-to-day operations of a free tax preparation clinic, which serves low-to-moderate-income individuals. This position involves a mix of administrative duties, volunteer supervision, and ensuring strict adherence to IRS and program-specific guidelines.

Duties and responsibilities

Volunteer management

* Recruit, train, and manage a team of volunteer tax preparers, greeters, and quality reviewers.

* Create and manage volunteer schedules to ensure adequate site coverage and availability.

* Provide ongoing support and guidance to volunteers on tax law, software procedures, and site processes.

* Motivate and lead volunteers, fostering a positive and collaborative environment.

Site operations and compliance

* Establish and oversee all daily operations of the tax preparation site with required resources.

* Enforce IRS Quality Site Requirements, with a focus on protecting taxpayer information and maintaining confidentiality.

* Ensure that quality reviews of completed tax returns are completed to ensure accuracy before they are filed.

* Transmit electronic tax returns on time and resolve rejected returns.

Client services

* Provide excellent customer service to clients and manage client flow.

* Address any client tax-related questions or issues that cannot be handled by a volunteer tax preparer.

* Set clear expectations for clients regarding the tax preparation process and timelines.

* Ensure clients are screened for eligibility and have all the required documents before their tax return is prepared.

Program administration and reporting

* Complete the required IRS Site Coordinator Training and certify at the Advanced level for tax law.

* Submit required data and statistical reports on time.

* Help promote the VITA program through outreach efforts.

* Gather and maintain all volunteer information as required by the IRS and partner organizations.

Qualifications and skills

* Commitment to the mission: A dedication to serving low-to-moderate-income communities and ensuring they have access to financial resources.

* Strong leadership and management skills: Proven ability to manage a team of volunteers and oversee daily operations.

* Excellent communication: The ability to communicate clearly and efficiently with a diverse group of clients, volunteers, and partners.

* Highly organized and detail-oriented: Meticulous attention to detail to ensure accuracy, compliance, and timely reporting.

* Problem-solving abilities: The capacity to think strategically and address issues that arise during the tax season.

* Proficiency in tax software: Familiarity with tax preparation software used by the VITA program (e.g., TaxSlayer).

* Tax knowledge: Previous experience with tax preparation and completion of the Advanced IRS certification is required. Previous VITA Site Coordinator experience is preferred.

Community Care Alliance offers competitive salaries based on experience, skills, and performance, a comprehensive benefits package, and a great quality of work/life.

• Generous vacation, sick time, and holidays.
• Comprehensive medical and dental coverage, as well as voluntary vision and AFLAC supplemental coverage.
• 403b with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency-paid group life insurance; long-term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program, as well as bilingual skills premium.
• On-site or nearby parking available at most buildings; mileage reimbursement for client and business-related use of your personal vehicle.

To apply for this opening, please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant, and better informed to meet their economic, social, and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.