Program Manager

Are you experienced with internal operational endeavors and looking to join a company based on excellence and love?

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About this Position

ChristianaCare is looking for a Program Manager to be responsible for overseeing the day-to-day operational functions for the Emergency Departments. This position will work in close partnership with Emergency Medicine Service Line Leaders, ED Nurse Managers and Medical Directors to ensure seamless clinical and administrative operations, drive service line initiatives, and support strategic projects. The manager will maintain strong interdepartmental relationships, monitor key performance indicators, and manage a project portfolio.

Principal duties and responsibilities:

Operational Leadership

• Manage daily operations of the Emergency Department in collaboration with clinical leadership.
• Identify and resolve operational challenges to ensure efficient patient flow and resource utilization.
• Serve as a liaison between departments to promote coordination and communication.
• Assist with strategic planning for Emergency Medicine Service Line.
• Supports fiscal and capital planning for Emergency Medicine Service Line.
• Collaborates with leaders on EMSL strategy in the areas of service line development, enhancement of current services, and development of new services.
• Ensures compliance with regulatory and legal policies and procedures.
• Facilitates clear and professional communication with caregivers and external customers.
• Fosters a collaborative environment through active engagement, conflict resolution, and shred goal setting.

Project Execution & Support

• Lead and support projects impacting the ED service line.
• Partner with stakeholders to define project scope, timelines, and deliverables.
• Track progress and ensure timely execution of initiatives aligned with strategic goals.
• Support meeting and presentation preparation and execution.
• Research best practice standards & stays informed regarding current and emerging issues and trends in Emergency Medicine and the healthcare industry.

Data Monitoring & Reporting

• Monitor and analyze operational metrics, patient experience scores, and clinical outcomes.
• Prepare regular reports and dashboards to inform leadership and guide decision-making.
• Identify trends and opportunities for performance improvement.
• Use internal and external data and benchmarking to establish best practices, targets, timelines and metrics for projects.
• Helps develop tools and processes to improve patient and caregiver experience.

Relationship Management

• Foster collaborative relationships with nursing, provider, and administrative teams.
• Represent operations in cross-functional meetings and initiatives.
• Promote a culture of accountability, transparency, and continuous improvement.

Other

• Collaborates and supports Director Campus Operations.
• Performs other related duties as required.

Education and experience requirements:

Bachelor's degree required.

Master's degree preferred.

Three (3) to Five (5) years of results-oriented experience in healthcare operations, financial management and project management experience required. Healthcare, specifically operations experience is highly desirable.

Strong Daily Operations and Project Management skills with experience in leading cross-functional initiatives.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/