Department Coordinator, Special Care Nurseries

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Assists the Manager/Director in coordinating daily operations between service areas in the department.
2. Evaluates, identifies, and makes changes in daily nursing activities to enhance operations between service areas in the department. This includes adjusting staff work assignments, resources and materials, priority setting and patient services.
3. Prepares monthly staffing schedules according to patient acuity, and clinical competence of staff.
4. Supervises nursing staff, including orienting, training, counseling, and evaluating.
5. Identifies and implements appropriate training to meet department needs. Coordinates with Nurse Clinicians and Preceptors to develop and implement orientation of new employees, certification, and student affiliation.
6. Interprets and communicates hospital and division philosophy, policies, procedures, and established standards of care and practice. Assists in the development of department goals, objectives, policies, and procedures and breastfeeding.
7. Participates in the unit Quality Improvement activities.
8. Assists in the control of the operational and capital budget.
9. Serves as a communication liaison between patients, families, staff, and physicians, and reports critical consequences of actions taken to Manager/Director.
10. Complies with hospital and professional licensure, certification, inservice, and training requirements, and committee and conference participation as appropriate for position. Maintains familiarity with patient care issues relating to medical problems, surgical procedures, and diagnostic studies, and technical training in the use of equipment pertinent to area.
11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/visitor/patient injuryaccident to Manager/Director.

Surgery

1. Coordinates the daily surgery schedule. Resolves scheduling conflicts.

Responsibilities for Department Coordinator of Surgery Quality and Education

1. Collaborates with Clinical Nurse Specialists, Clinical Development Specialists and Clinicians to develop orientation, education and competency needs for Surgical Services.
2. Supports Clinical Nurse Specialists, Clinical Development Specialists, Residency Service Line Education Coordinator and Clinicians in the development and teaching of surgical services nurse residency and internship programs.
3. Collaborates with Clinical Nurse Specialists to conduct needs assessments to identify clinical education requirements.
4. Develops and implements strategic quality and education plan and processes, based on collected data analysis, to attain expected outcomes for Surgical Services.
5. Maintain employee files to be compliant with hospital standards.

Responsibilities for Department Coordinator of Call Center/Physician Referral

1. Actively participate as a Call Center Nurse Agent.
2. Maintain an up-to-date knowledge of telecommunication software; monitor data.
3. Establish and maintain quality measures and "Smart Goals" for the Call Center.
4. Perform monthly documentation and call audits to meet standards of practice.
5. Update staff scheduling parameters and targets based on analysis of telecommunications reporting system with consideration of seasonality, volume, position control, scheduling rules, and employee preferences. Prepare monthly staffing schedules and assign duties as necessary to assure appropriate levels of coverage.
6. Collaborate with Productivity Management to maintain staff levels that meet quality measures.
7. Oversee standards of practice based on call types.
8. Recruit, orient, supervise and evaluate nursing staff; counsel and discipline as necessary.
9. Maintain employee files to be compliant with hospital standards.
10. Maintain communication with Marketing department regarding new service lines and promotions/advertisements that may impact call volumes.
11. Prepare bi-monthly payroll.
12. Perform basic troubleshooting of department software registration system; work with Operations Specialist on system maintenance and builds.
13. Oversee the planning of in-service training and continuing education for Physician Referral Call Center nurses based on changes within the multi-campus organization and national healthcare standards.
14. Meet with physician practices and provide subspecialty education to staff so they remain competent and up to date regarding the physician practices.
15. Participate in planning registration/scheduling meetings with teams that conduct health screenings, to include Lung, Prostate, Skin, Cardiovascular, Stroke, etc. Educate staff on requirements for scheduling; collaborate with Operations Specialist on building the screens in registration software.
16. Work collaboratively with Physician Services and medical staff to secure physician referral updates and maintain software updates for accurate physician referrals to customers.
17. Responsible for report validation, generation, and distribution as requested by intra-departmental leadership including DSC teams, QI, Cancer Institute, etc.
18. Participate in the budgetary process.

PROFESSIONAL DEVELOPMENT AND LEADERSHIP

ADDITIONAL DUTIES AND RESPONSIBILITIES

1. Other duties as assigned by supervision.

REQUIRED

• Graduate from an accredited school of nursing.
• Four (4) years of experience in nursing, with minimum of two (2) years in area of specialty.
• Demonstrated ability to set priorities, coordinate diversified and multiple activities, and make appropriate clinical and managerial decisions. Must possess advanced problem solving skills.
• Successful completion of a management course prior to appointment, or within six (6) months of employment.
• Certified in cardiopulmonary resuscitation (CPR)

PREFERRED

• National certification in specialty.
• Previous management/charge nurse experience.
• B.S. degree in Nursing.
• Call Center:
  • In addition to 1-3, 2 years of Call Center/Telecommunications experience.