Workforce Support Specialist| Help Desk Support in Farmers Branch, TX or Ontario, CA

EmployBridge is a place where your career and passion come together.

Workforce Support Specialist | Help Desk Support in Farmers Branch, TX or Ontario, CA

*In-Offce: 1507 LBJ Freeway, Suite 400, Farmers Branch, TX 75234 or 3633 Inland Empire Blvd., Ontario, CA 91764

Monday - Friday: 7AM - 4PM (flexible) PST (9AM-6PM CST)

Changing Lives One Day at a Time

We are seeking an energetic Workforce Help Desk Support Specialist to join our team in Farmer's Branch, TX. If you are a dynamic individual who loves working in a fast-paced environment and helping to change people's lives, then we are the company you have been searching for!

Employbridge is a place where your career and passion come together.

Position Summary:

The Workforce Support Specialist is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer usability and satisfaction for multiple workforce time and attendance management tools.

Help desk tickets including inbound/outbound calls, emails, and in-person support of database administration, maintenance, analysis, reporting, processes, and hardware troubleshooting.

This position requires significant contact with internal and external business customers along with IT vendors.

Your Opportunity

To perform the job successfully, an individual should demonstrate the following competencies:

• Total commitment to customer satisfaction and service

• Ability to effectively communicate and troubleshoot at all levels within an organization
• Ability to research issues independently and identify the root cause of the issue using knowledge and experience
• Timely, accurate, and complete responses to inquiries, both orally and written
• Consistently and effectively escalate resolution delivery delays to management
• Ability to manage multiple competing priorities
• Ability to work both independently and as a part of a team
• Readily exchange ideas for innovation and adaptability for continuous improvement

Your attributes:

• Technical help desk or call center experience preferred, but not required
• Time management or payroll software application support preferred, but not required

The anticipated hourly base salary for this position in the US is $18.00 to $19.50. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual hourly base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• 8 Paid Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave

The EmployBridge Story

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates, to delivering expertise in risk management and on-site services. Our reporting and technical solutions have no equal in the industry!

EmployBridge offers a competitive benefits package that includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.

At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.