Manager-Quality Assurance

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Center for Inclusive Design and Innovation (CIDI) was created by a merger of the Center for Assistive Technology and Environmental Access (CATEA) and AMAC Accessibility.

CATEA grew out of collaborations in the late 1970s between Georgia Tech Industrial Design students and local disability groups. Their efforts led to the establishment of CATEA in 1980 by the Board of Regents. For more than 20 years, CATEA provided services for Georgia's Division of Vocational Rehabilitation, established the statewide Tech Knowledge information clearinghouse on assistive technology, hosted various national resource centers on assistive technology for the workplace, provided accessibility audits for public facilities and information technology to comply with the Americans with Disabilities Act, and produced computer skill and adult education programs. By the early 2000s, CATEA had transformed from a service-oriented center into a full-fledged research center.

The Manager of Quality Assurance is responsible for establishing and overseeing quality assurance processes to ensure that all educational technology products and services meet the highest standards of performance and reliability. This role involves coordinating testing efforts, developing quality metrics, and implementing best practices to enhance user satisfaction and system functionality. By collaborating with cross-functional teams, the Quality Assurance Manager ensures that technology solutions align with the institution's academic objectives and deliver a seamless experience for faculty and students. Responsible for setting employee goals, assessing performance, providing feedback, and making pay recommendations.

Job Duty 1 - Develop and implement comprehensive quality assurance strategies and processes to ensure the delivery of high-quality educational technology products and services.
Job Duty 2 - Coordinate and oversee testing activities, including functional, regression, and performance testing, to validate that systems meet specified requirements.
Job Duty 3 - Create and maintain detailed documentation of testing procedures, quality metrics, and compliance standards to ensure transparency and accountability.
Job Duty 4 - Establish key performance indicators and benchmarks for assessing product quality and user satisfaction, analyzing results to inform decision-making.
Job Duty 5 - Train and mentor team members on quality assurance best practices, tools, and methodologies to enhance the overall effectiveness of the quality assurance team.
Job Duty 6 - Conduct regular audits and reviews of quality assurance processes to ensure adherence to institutional policies and industry standards.
Job Duty 7 - Facilitate communication between technical and non-technical stakeholders to ensure alignment on quality expectations and product deliverables.
Job Duty 8 - Stay updated on emerging trends and technologies in quality assurance and higher education to drive innovation and maintain best practices within the institution.
Job Duty 9 - Collaborate with development teams to identify and resolve defects and issues throughout the software development lifecycle, promoting a culture of continuous improvement.
Job Duty 10 - Perform other related duties as assigned

Educational Requirements
Bachelor's Degree in related discipline or equivalent combination of education and experience.

Required Experience
Three or more years of relevant experience, including one or more years of supervisory experience.

Preferred Educational Qualifications
Master's Degree in related discipline or equivalent. Advanced certification may be preferred or required.

Proposed Salary Range: $90,979 - $132,785

Grade: T06

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a position of trust + education background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening