Contract Administrator

Responsibilities:

• Creates, enrolls and maintains equipment Customer Value Agreement (CVA) contracts, Ziegler Condition Monitoring and Preventive Maintenance (PM) programs
• Creates, enrolls and maintains contracts for customer telematics subscription agreements
• Works directly with Customer Support Representative (CSR) and other sales roles to offer CVAs to the customer
• Assists with PM checklist review and maintenance
• Maintains customer invoicing in a timely manner
• Works with team in helping develop pricing structure to remain competitive
• Runs quarterly contract performance reports to review overall contract health and forecast future health
• Contract auditing for errors and inputting CVAs into CAT systems.
• Monitors the health of contracts by reviewing daily work orders and invoices
• Reviews equipment available in condition monitoring platforms and ensures their hours are accurately reflected in the system
• Runs various weekly, monthly and quarterly reports as needed
• Assists the branch service personnel in resolving any problems when closing work orders on enrolled machines
• Assists branch operations to find solutions in order to achieve timeliness goals
• Works in a cooperative manner with coworkers and superiors
• Communicates well with branch personnel, customers, and sales staff
• Provides assistance to other product support teams as needed

Qualifications:

• 2-year college degree preferred
• 3+ years of customer service experience required
• Strong communication, organizational and time management skills
• Proficient in Microsoft Office Suite
• Personal Attributes: Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork

Minimum Physical Requirements:

• Standing, walking, using hands, talking, hearing
• Working Conditions may are indoor and quiet

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.