Front Office Supervisor

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

The main purpose of the Front Office Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Front Office Supervisor also needs to be familiar with the A.M. and P.M. checklist.

Our team members enjoy a wealth of benefits and perks, including:

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• To be thoroughly acquainted with all check-in policies and procedures.

• To be thoroughly acquainted with all check-out policies and procedures.

• To be familiar with guest scenarios.

• To be familiar with all technical equipment related to the Front Desk.

• To be familiar with all hotel facilities.

• To be familiar with general organization set-up.

• To be familiar with the inter-relationship between the different departments.

• Must be able to train new associates.

• Must be familiar with shift checklist and be able to run the desk in absence of the manager or assistant manager.

Must be able to work a flexible scheduling including nights, weekends and holidays.

Must have excellent customer service skills.

Must be able to stand for long periods of time.

Previous supervisory experience is preferred but not required.

Omni Hotels and Resorts is an equal opportunity employer.