Head of Patient Services, US Immunology

Make your mark for patients

About the role:

The Head of Patient Services, US Immunology, is accountable for developing strategies, executing tactical /go-to-market plans, and ensuring operational excellence for 2 distinct Patient Support Programs that deliver personalized patient support and drive awareness/utilization of patient services programs among both Patients & HCPs/office staff.

This seasoned and disciplined business strategist, marketer and operations expert is a second-line leader (manager of managers) and serves as the key UCB leader of large scale PSPs. This individual will drive a simplified patient services strategy, managing the complexity of multiple products (in-line and newly-launched) across multiple indications and formulations, with a goal to enable the patient and HCP experience from onboarding to long-term adherence. He/she will advance organization's capabilities in hub services, affordability/co-pay programs, nursing and will position patient support programs to all stakeholders, while ensuring adherence to all regulatory and legal requirements, including HIPAA and other healthcare compliance standards, to protect patient privacy and uphold the integrity of patient services operations.

Who you'll work with:

• Collaborate across the Immunology business unit and market access, supporting 2 distinct Field Reimbursement teams, and multiple therapy areas with distinct Brand Marketing and Sales teams, enabling an optimal experience for patients and customers

What you'll do:

Marketing Responsibilities

• Lead team to deliver and differentiate the Immunology Patient Services total value proposition to both patients and professional stakeholders in a compliant manner (Prescribers, Office Practice Managers, Nurses, Office Staff, Payers and Specialty Pharmacies).
• Oversee the development of all professional marketing initiatives related to HCP and patient experience with immunology brands
• Establish an integrated strategy that raises the HCP and patient perception of the patient services platform
• Oversee the development of tools for the field to use to effectively communicate the patient experience platform to professional customers
• Contribute to current and future immunology marketing strategy and tactical efforts applying insights, and lead the Patient Services annual brand plan development.

Operational Responsibilities

• Operational oversight of all Access, Affordability and Engagement programs
• Lead strategic direction for HUB, copay and nurse support initiatives
• Responsibly manage growing Patient Services annual budget
• Oversee and manage the annual reverification process
• Identify and implement new pilot programs with innovative new solutions
• Develop insights through data that drive an understanding of the impact of the Patient Experience platform
• Regularly inform all Immunology and Market Access teams on the impact of the experience platform and support their field teams in successful execution

Interested? For this role we're looking for the following education, experience and skills

Basic Qualification:

• BS/BA degree required
• At least 10 years in Patient Services or related function, with a minimum of 2 years in Specialty required.

Preferred Qualifications:

• MBA preferred
• Experience across the product lifecycle, including launch and mature brands
• Proven understanding of both buy & bill and specialty pharmacy treatment pathways and where the patient experience is impacted
• Prior experience and demonstrated success leading and developing people
• Prior experience developing campaigns and programs from strategy to execution
• Prior experience working with key internal stakeholders, including marketing and sales teams, legal, market access, privacy, and compliance
• Prior experience working with outsourced vendors and agencies to deliver tactical plans on strategy, on time and on budget
• Strong "storytelling" capabilities; written and oral presentation skills

*This position's reasonably anticipated base salary range is $236,000-$310,000 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills and experience, among other

#TeamUCB

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.