Family Services Caseworker

LOCATION: Hobbs, NM

STATUS: FT/40 hrs/wk

MISSIONSTATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Associate degree in Human Services or related field preferred (two years of direct case management or related experience may substitute for degree).
• Minimum of two years of office or social service experience preferred.
• Experience working with clients in crisis, including the use of trauma-informed care, motivational interviewing, de-escalation, and crisis intervention techniques.
• Experience working with homeless individuals, at-risk veterans, and low-income families preferred.
• Familiarity with community resources, especially housing services for low-income individuals.
• Knowledge of Homeless Management Information System (HMIS)/WellSky preferred.
• Experience with social service client intake and documentation in the field.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher), Adobe Acrobat, email, and internet use.
• Strong verbal and written communication skills; excellent interpersonal and telephone skills.
• Strong organizational skills, attention to detail, and file management required.
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
• Ability to remain calm and utilize conflict resolution and crowd management skills during emergencies.
• Ability to assess at-risk individuals and situations and assist clients toward positive outcomes.
• Demonstrated ability to maintain professional boundaries, a non-judgmental demeanor, and confidentiality.
• Able to work independently and as part of a team; self-motivated and dependable.
• Ability to work effectively with a diverse population, displaying poise, empathy, and cultural sensitivity.
• Demonstrates a positive attitude and aligns with Christian values and standards of leadership.
• Bilingual in English and Spanish preferred.
• Must be at least 25 years of age.
• Must be able to pass a criminal background check.
• Must successfully complete The Salvation Army's fleet safety e-learning module (if applicable).

RESPONSIBILITIES:

• Greet and assist clients, ensuring a welcoming, respectful, and safe environment.
• Process intakes for clients seeking assistance through Family Services and the Mobile Shower Program.
• Conduct initial assessments to determine each client's specific needs and appropriate next steps.
• Perform Coordinated Entry Interviews and accurately enter client data into HMIS/WellSky.
• Input all services into WellSky, including rental assistance, utility assistance, special event food distribution, showers, and clothing assistance.
• Inform clients about available assistance, program protocols, qualifications, and limitations.
• Ensure clients complete paperwork accurately and have required documentation to meet eligibility.
• Issue vouchers according to policy and schedule appointments for rent or utility assistance.
• Maintain accurate and organized client files.
• Maintain and update a current list of service and referral partners; build and expand relationships to ensure warm referrals.
• Develop and maintain a regular outreach schedule to engage individuals experiencing homelessness.
• Assist Corps Officers with outreach events and the Christmas Angel Tree Program.
• Stock and monitor inventory levels of program supplies, including hygiene kits, towels, clothing, and laundry items; report needs to the Program Manager.
• Assist with setup, driving, parking, and safe operation of the mobile shower unit and towing vehicle if needed.
• Collaborate with the social service team to track and report distribution of goods and services.
• Assist at the Food Warehouse and with other social service-related tasks as needed.
• Perform basic cleaning of corps facilities, including offices, restrooms, chapel, foyers, kitchen, and common areas.
• Maintain inventory of janitorial and custodial supplies and notify when items need replenishment.
• Set up and take down tables, chairs, and other equipment for special events and corps programs.
• Answer incoming calls and provide support to callers as needed.
• Help with invoices on Finance Web.
• Perform other related duties as assigned in support of Family Services and Corps operations.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.