Rural Department Lead - Brown Jug - Warehouse 246

Position Overview:

Position Summary:

Brown Jug, a leading premium retailer of wine, beer, and spirits in Alaska, is seeking results-driven, operations-focused Rural Department Lead. This individual will fulfill customer orders placed online or by e-mail through written order forms. This role is responsible for ensuring smooth day-to-day operations, delivering excellent customer service, and maintaining compliance with all Alaska Marijuana and Alcohol Control Board (AMCO) regulations governing rural orders.

The Rural Department Lead will train and coach team members, maintain accurate records, and ensure that all procedures are followed correctly and consistently. This position is ideal for an individual who thrives in a dynamic environment and is committed to driving performance, developing talent, and improving operational outcomes.

Key Responsibilities:

Leadership & People Management

• Build and maintain a positive and professional team culture.
• Provide ongoing coaching, mentoring, and performance feedback.
• Ensure all required training is completed on time.
• Model professionalism in appearance, demeanor, and communication.

Customer Service

• Provide outstanding customer support via e-mail and phone.
• Resolve customer issues promptly and escalate to Senior Management when needed.
• Monitor customer experience and identify opportunities for improvement.

Operations

• Oversee all Rural Orders Department functions, including order intake, processing, packaging, and shipment.
• Ensure orders are completed accurately in the POS system and properly labeled for delivery.
• Maintain accurate records of delivery areas and identify opportunities to expand the customer base.
• Coordinate inventory needs with the Store Manager.
• Keep the department clean, organized, and compliant with all standards.
• Perform or oversee physical tasks such as loading, unloading, and sorting orders when required.

Financial Accountability

• Assist in meeting department financial goals through effective labor planning, inventory management, and process efficiency.
• Adjust scheduling to balance labor costs with service needs.
• Support Senior Management in identifying efficiencies and process improvements.

Regulatory Compliance

• Ensure strict adherence to AMCO requirements and all applicable laws.
• Enforce company policies related to social responsibility, loss prevention, and occupational health and safety.
• Maintain current certifications (TAP/TIPS/Rserving) and ensure employees do the same.
• Ensure all records and filing systems are accurate and compliant.

Experience

• Minimum 1 year of management or supervisory experience.

Education & Certifications

• High school diploma or equivalent required.
• TAP/TIPS/Rserving certification required.
• First Aid certification is preferred.
• Training in wine, beer, and spirits preferred.

Skills & Abilities

• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Detail-oriented with strong organizational skills.
• Able to analyze and understand store operating reports, including P&L statements.
• Highly motivated and able to work independently.

• Must pass a background check and have reliable transportation.

Physical Requirements

• Ability to lift up to 50 lbs safely.
• Ability to stand for extended periods.
• Frequent walking, bending, lifting, and handling of products and materials.

Work Environment

• Primarily in a retail and warehouse setting with occasional exposure to moving equipment.
• Occasional driving of company vehicles may be required.

Equal Opportunity Employer Statement:

Afognak Native Corporation and its family of companies, including Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor, are equal opportunity employers. We do not discriminate based on race, color, religion, sex, national origin, age, veteran status, disability, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.

Pay Transparency & Benefits:

The compensation range is provided as a general guideline and may vary based on experience, qualifications, and location. Eligible employees have access to a competitive benefits package including:

• Medical, dental, and vision coverage
• Prescription and voluntary benefit options
• Short- and long-term disability
• Life insurance
• Paid leave (vacation, sick, holidays)
• 401(k) retirement plan with company match

Privacy
Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor" (collectively referred to as "Afognak" or "Company"), respect your privacy and treat the information you provide us, including your Personal Information ("PI") and Sensitive Personal Information ("SPI"), with care. Visit the Company's privacy website for more information.