Executive Meeting Services Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Executive Meeting Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, through to the completion of the event or function, while maintaining profitable operations and high-quality products and service levels. The employee is expected to market ideas to promote business, reduce employee turnover, maintain revenue, and meet budgeted productivity while keeping quality consistently high. The Executive Meeting Manager is also responsible for acting as a liaison between the client and operating departments to ensure a successful meeting and to generate repeat business. Responsble for selling small evnes and gorupt (pop ups).

Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Prepare and submit required reports in a timely and efficient manner.
• Follow up on all Group and Social {Wedding} turnovers with 24 hours via telephone and within 3 days with written correspondence
• Thoroughly understand all Meeting Room Set-Ups and their individual capabilities
• Thoroughly understand all Hotel sleeping rooms and suites configurations
• Respond to requests - either by email or telephone from Meeting Planners immediately.
• Use the Partnership Agreement to meet client needs.
• Have a comprehensive knowledge of all operational departments within the hotel guest services, reservations, housekeeping, audio visual, accounting, restaurants, bars, and engineering.
• Effectively communicate and interact with outside planners and vendors for event setup.
• Maintain pricing integrity and propose upgraded guestroom and Suite accommodations whenever possible
• Create, review and revise rooming lists and VIP lists.
• Create detailed Resumes for all Groups and Social Events on a Weekly basis.
• Manage existing accounts and follow up with client for re-solicitation and to capture future business.
• Effectively communicate with Cescaphe - the Hotel's On-Site Caterer on any Food and Beverage client requests.
• Manage the Event Diary in Hyatt Envision Sales and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during group business dates of stay and on social blocks date of arrival
• Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
• Plan and execute holiday and special events in conjunction with the Director of Human Resources
• Utilize feedback from Meeting Planner evaluations to improve service and quality.
• Participate in required M.O.D. program as scheduled.
• Position would be responsible for fully executing all room blocks for both group and social business from contract signing through post event billing
• Assist Pergola in booking one-off social events in the restaurant's private dining room

• At least 2 years of progressive experience in a hotel or a related field or a 4year college degree, or a 2-year College degree and 1 or more years of related experience.
• Must be proficient in MS Windows, Excel - MS PowerPoint in addition to other Company approved spreadsheets and word processing.