Director, Marketing Operational Change Strategy & Delivery

Job Description Summary

Job Description

Key Responsibilities:

Change Management Capability Leadership:

• Build and scale a change management capability tailored to marketing operations, leveraging internal models and proven-change management methodologies, defining the objectives, strategy, plan, and executional requirements, with clear KPIs and success metrics
• Lead a team responsible for delivering change initiatives related to digital transformation, process optimization, and capabilities enablement.
• Develop and implement change roadmaps, stakeholder engagement plans, and communication strategies that increase our efficiency, accelerate change adoption, and build curiosity in our community

Stakeholder Engagement & Communication:

• Serve as the primary liaison between marketing leadership, cross-functional partners, and global teams to ensure alignment, change governance, and transparency.
• Design and deliver executive-ready communications including change narratives, impact assessments, and value cases.
• Champion a culture of curiosity, change agility, and continuous improvement.

Team Leadership & Development:

• Lead a high-performing team across three verticals: Change Enablement, Curriculum Design & Delivery, Learning Operations. Provide coaching and development opportunities to build change capability across the organization, focusing on fundamentals while building toward best in class.

Operational Excellence:

• Partner with cross-functional teams to embed change management into core business processes, working across Agile & Waterfall project management methodologies.
• Monitor and report on change adoption metrics, risks, and mitigation strategies.
• Optimize processes, systems, artifacts, rituals and ways of working on regular cycles aligned with the organizational transformation strategy

Essential Requirements:

• Bachelor's degree required; Master's degree in Organizational Development, Business, or related field preferred.
• 10+ years of experience in change management, preferably within marketing or digital transformation environments.
• Proven experience leading global teams and managing across a portfolio of high-visibility initiatives.
• Strong knowledge of Learning Management Systems and enterprise change management tools and methodologies.
• Exceptional communication, facilitation, and stakeholder management skills.

• Certification in Prosci, ACMP, or equivalent change management methodology.
• Experience leading large teams in a matrixed organization with a global footprint and demonstrated ability to influence at all levels of the organization.

Novartis Compensation Summary: The salary for this position is expected to range between $168,000 and $312,000 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired