IT Systems Specialist (Onsite -Austin, TX)

Location: Austin Headquarters - South Congress Ave
Schedule: Full-Time | Onsite (5 Days a Week)
Salary Range: $60,000 - $75,000 annually (based on experience)

We're looking for a personable and hands-on IT Systems Specialist to support our team at the Austin headquarters on South Congress Ave.

As the primary onsite IT representative, you'll provide direct technology support to our local staff and executives, ensuring a seamless and professional IT experience. You'll work closely with our remote IT team to manage daily operations, troubleshoot systems and network issues, and maintain reliable, secure technology across the office.

This is a great opportunity for an early- to mid-career IT professional who enjoys working face-to-face with users, takes pride in delivering excellent service, and wants to grow their technical skills in a collaborative, fast-paced environment.

End-User & Hardware Support

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  Serve as the first point of contact for all onsite IT support needs.

  
  
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  Provide Tier 1/2 support for desktops, laptops, peripherals, and conference room systems.

  
  
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  Assist with device setup, imaging, deployment, and lifecycle management.

  
  
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  Maintain printers, video conferencing systems, and other office IT equipment.

  
  

Network & Systems Support

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  Support and monitor local network connectivity (switches, Wi-Fi access points, firewalls).

  
  
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  Collaborate with remote IT engineers to troubleshoot and maintain system performance.

  
  
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  Assist with VPN, VLAN, and other connectivity issues as needed.

  
  

Security & Access Control

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  Help administer user access, identity management, and badge systems.

  
  
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  Perform basic patching, updates, and system maintenance in coordination with IT leadership.

  
  

Collaboration & Communication

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  Work directly with Austin-based employees and executives to resolve issues quickly and professionally.

  
  
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  Communicate clearly with non-technical users while maintaining a high level of customer service.

  
  
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  Act as the local liaison between staff and the broader IT organization.

  
  

Documentation & Continuous Improvement

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  Maintain local IT documentation and asset tracking.

  
  
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  Contribute to internal knowledge base articles and support guides.

  
  
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  Identify opportunities to improve local IT efficiency and user experience.

  
  

Required:

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  Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

  
  
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  2-4 years of experience in IT support, systems administration, or helpdesk roles.

  
  
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  Working knowledge of network fundamentals (Wi-Fi, firewalls, switching, VPN).

  
  
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  Experience with Windows and/or macOS environments.

  
  
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  Strong troubleshooting skills and a professional, customer-focused demeanor.

  
  

Preferred:

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  Experience with enterprise Wi-Fi (e.g., Meraki, Cisco, or Aruba).

  
  
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  Familiarity with cloud tools (Microsoft 365, Azure, or Google Workspace).

  
  
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  Industry certifications such as CompTIA Network+, CompTIA Security+, or equivalent.

  
  

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  A confident communicator who enjoys face-to-face interaction and problem-solving.

  
  
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  Professional and poised, comfortable supporting executives and senior staff.

  
  
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  Resourceful, dependable, and proactive in identifying and resolving issues.

  
  
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  A collaborative team player with a genuine customer service mindset.

  
  

You'll be the go-to IT professional for our Austin headquarters - a trusted partner supporting daily operations and ensuring our technology runs smoothly. You'll have autonomy onsite, close interaction with staff and leadership, and the support of a highly skilled remote IT team.

If you're looking for a role that combines technical expertise with strong people skills, this is your opportunity to make a meaningful impact every day.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.