Implementation Analyst - Payer Configurations & QA

McKesson Corporation
United States, Ohio, Columbus
400 Lazelle Road (Show on map)
Oct 09, 2025
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Implementation Analyst Reports To:Sr. Manager, Implementation About the Role: As an Implementation Analyst for our *Customer Operations' Payer Configurations & QA* team at CoverMyMeds, you will serve as a strategic partner to our clients and internal teams, driving successful implementations of our payer solutions. This hybrid role combines configurations and quality assurance responsibilities with exposure to some business analysis tasks. This role is client-facing and requires a dynamic individual who can manage configurations, analyze business needs, and deliver tailored solutions for our Payer partners. As an Implementation Analyst, you'll be instrumental in ensuring our clients achieve their goals and that project configurations and UAT milestones are met while maintaining high standards of quality, communication, and collaboration. What You'll Do: Configurations & QA Configure, implement, and support software system integration projects with minimal supervision. Tasks may include: End-to-End testing of software applications, troubleshooting, automation, conducting product demonstrations, creating and updating technical documentation, and providing functional training. Document configuration and testing requirements, develop and implement comprehensive testing plans, facilitate coordination of user acceptance, integration, stress, and quality testing, oversee approval processes, deliver regular status updates, proactively identify and communicate risks, and provide support in managing escalations. Work with cross-functional teams to solve client issues and provide post-implementation configuration & QA support. Client Engagement & Support Act as the primary point of contact for client testing and configuration inquiries during implementation. Conduct client demos and training sessions for internal and external clients as needed. Promote best practices and ensure long-term adoption of solutions. Continuous Improvement & Business Continuity Identify opportunities for process enhancements and contribute to team productivity initiatives. Create and Maintain up-to-date Best Practices, Templates, and User-Guides. Business Analysis & Solutioning Lead discovery sessions to gather and document business and technical requirements. Serve as a subject matter expert on products and functionality. About You: Degree or equivalent work experience 3+ years of relevant technical support experience Experience using workflow and project management tools (e.g., Jira, Salesforce); proficient in JIRA, SQL, Tableau, XML, and JSON Ability to interpret and apply business and technical requirements Skilled in task management, delegation, and managing multiple projects in fast-paced settings. Experience with software configuration, testing, and/or advanced training or certification in configurations or data analytics preferred. Familiarity with Kanban, Scrum, and Agile methodologies Knowledge and advanced subject matter expertise in Pharmacy Benefits, Provider, NCPDP SCRIPT Standards, and Electronic Prior Authorization (ePA). Consistently demonstrates high performance by meeting and/or exceeding current team KPI's and/or Service Level Expectations. 18+ months' previous experience in Network Services/PSC or other relevant client-facing and/or end-user direct support role within CoverMyMeds. Healthcare Industry and/or Payer experience strongly preferred. About Us CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don't take our word for it. We've been named to Inc. 500's list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here. Our Base Pay Range for this position $70,900 - $118,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!