Customer Success Manager

Hummel in Grafton, WI is looking to add a Customer Success Manager to their growing team! The ideal candidate will be customer focused, detail orientated and attention to detail. If you're interested in being part of a growing team in the Apparel industry, this could be a great opportunity for you!

Customer Success Manager - Hummel Grafton, WI

If you have an eye for detail, a drive to succeed, with a passion for the apparel industry, this could be the right opportunity for you. Hummel is adding a full time Customer Success Manager to their growing team in Grafton, WI.

Responsibilities:

• Ensure Hummel Pro Clients receive the highest level of customer service
• Oversee day to day communication with Hummel Pro NA Clubs
• Assist in Social Media strategy, activations and account posts
• Understand and execute company directives to align with overall marketing strategies
• Support in day-to-day budget planning and revenue goals per account
• Manage product orders, order fulfillment, and sales tracking
• Manage logistics platform and communicate tracking details to all accounts
• Assist in B2B tracking, promo spends, and contract triggers
• Product knowledge around Hummel custom, stock and lifestyle ranges
• General understanding of size ranges and garment knowledge
• Build club specific proposals for partnership pitches

Qualifications

• Strong customer service skills with a background in retail, customer service or marketing
• Strong organizational and problem solving skills
• Creative eye with an attention to detail
• Proficient in Microsoft Excel and Canva