IT Support Specialist I

The IT Support Specialist I will be part of a team of IT professionals who provide in-house Tier 1 remote IT support services for over 3,000 associates across the US and Canada. The IT Support Specialist I will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting, and more. Specific duties will include responding to service calls and incidents and taking necessary steps to resolve issues.

Company Overview

With roots dating to 1891 and 8,500+ employees, MYR Group Inc. (MYR Group) is a publicly traded holding company of specialty electrical construction companies. MYR Group subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.

Throughout our rich history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most complex projects, including new construction, upgrades, maintenance and repair for transmission, distribution and substation facilities, commercial and industrial electrical construction, emergency and storm restoration, clean energy, pre-construction services, and engineer-procure-construct (EPC) methods of project delivery.

Essential Functions

• Respond to incidents and service requests within Service Level Agreements, document progress and resolution within the company ticketing and tracking system
• Perform issue resolution for incoming help requests via phone and ticket system from end users including troubleshooting, installing, and upgrading software and hardware
• Prioritize customer incidents and service requests based on severity and overall ability to perform job function
• Identify and escalate incidents to proper teams; take ownership of critical incidents until ownership has been transferred
• Assist in the identification, diagnosis, and resolution of issues
• Regular and predictable attendance
• Other duties as assigned
• Essential functions of this position are to be performed at a Company-designated office or field location
• Understand and comply with the Company's Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards

Qualifications

• Recent graduate to 2 years of technical support experience with Microsoft Windows operating systems on a LAN/WLAN
• One year of experience in a customer service role (preferred experience in help desk role)
• Associate's degree in Computer Science or technology-related field; combination of relevant education and experience considered in lieu of degree

Knowledge/Skills/Abilities

• Motivated to deliver a high degree of customer service
• Ability to explain complex IT concepts in simple terms
• Must have initiative and be able to work independently and prioritize multiple competing tasks
• Problem solving and analytical abilities
• Strong troubleshooting skills of very complex systems
• Decision making, problem solving, critical thinking, and analytical skills
• Organizational skills with emphasis on detail and follow-up
• Ability to troubleshoot technology problems and connectivity issues
• Ability to exercise patience and professionalism during stressful situations

Compensation & Benefits

• Salary $50,000-$60,000 / year
  • Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate.
• Two days per week remote work option for non-field roles depending on position and performance.
• Comprehensive benefits package - Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - Fifteen Dollar weekly premium for employee or employee plus family coverage.
• Dental - 100% employer-paid premium.
• ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.
• Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
• Generous 401(k) Plan with 100% match up to 6%; immediate vesting, and Annual profit-sharing potential.
• Superior educational assistance program (support for educational costs, internal training, and more!).
• Company-paid short and long-term disability, life, and accidental death & dismemberment.
• Company-paid business travel accident insurance.
• Employee Assistance Plan (EAP).
• Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact our Employment Hotline at 1-855-635-1321.

MYR Group, Inc. and our subsidiaries are proud to be Equal Opportunity Employers. We promote diversity of thought, culture, and background, which connects our family of brands. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MYR Group does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States for any employer.

MYR Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.