Field Service Tech

We're Not Just in the Packaging Business-We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Job Summary

Reporting to the Field Services Manager, the Field Service Technician's primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Job Location

• Fully remote and based out of your assigned Territory or Regional area.
• Daily local travel Monday to Friday to customer sites.
• Overtime as required.

Job Responsibilities

• Deliver in-field support and optimize material delivery systems.
• Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
• Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
• Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
• Ensure timely and thorough completion of all service-related documentation
• Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
• Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
• Maintains accuracy and completeness in the preparation of all required documentation.
• Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
• Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
• Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
• Maintains precise and current records for all co-managed parts and tool inventories.
• Consistently adheres to full compliance with established financial and operational policies and procedures.
• Available to travel upon request to provide support at other service locations across North America.
• Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

Experience and Skills

• Associate's degree or equivalent from 2-year college (preferred)
• At least 5 years of related experience and/or training (preferred)
• Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
• Ability to work successfully with little to no direct supervision
• Effective time management and cost control skills
• A clean driving record is required (company car is provided)
• Availability to travel daily Monday to Friday within an assigned territory
• Ability to occasionally lift or move up to 50 lbs
• Familiarity with Microsoft Office applications.
• Walking extended distances
• Standing for extended times up to 75% of the day
• This role requires up to 50% travel

Our Growth Culture

We thrive in an open transparent environment where we constantly challenge our team members to share their diversity of thought by incorporating round table discussions, regular 1.1's and maintaining a collaborative environment.

Pregis Core Values

Integrity - The quality of being honest and having strong moral principles; moral uprightness. Here at Pregis, we value our people and expect the highest quality from each.

Collaboration - Combination action of a group of people, especially when effective and efficient. Pregis strives to hire people that want to win as a team. We look for these qualities when interviewing and value the people that want to strive for the greater good!

Customer Focus - We recognize that having a strong customer focus means having a strong contribution of overall success. We are about putting our customers and their satisfaction first! When recruiting for the right fit, we strive to find this quality in our candidates as a priority for both internal and external customer basis.

Innovation - Here at Pregis, we are always innovating and keeping up with the newest technology to stay proactive within the market.

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.