Loan Services Supervisor

Position Title:

Loan Services Supervisor

FSLA Status:

Non-Exempt

Reports to:

Loan Operations Manager

Location:

Tyler Operations or Fort Worth

Benefits:

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Job Summary: This position plans, develops, organizes, directs, implements, controls, and monitors the Loan Services and Collateral Administration Departments for both consumer and commercial loans. Maintain a thorough knowledge of Loan Services and Collateral Administration functions and policies.

Essential Functions

• Develops, recommends and administers goals, objectives and priorities concerning the proper functioning of the Loan Services and Collateral Administration Departments including all functions and activities.
• Oversees evaluates, monitors, and reports on the effectiveness of all aspects of Loan Services and Collateral Administration activities, including participation and syndications, booking, payment processing, reconciliation of loan general ledgers, exception tracking, force placed insurance for both hazard and flood policies, file review and compliance of audit and regulatory requirements as it pertains to the servicing of loans.
• Assists with system parameters and design to meet the needs of multiple departments.
• Reviews Bank loan reports; recommending and implementing methodologies to improve overall loan services activities and productivity.
• Analyzes, tests and trains employees for periodic software updates, and verify enhancements are working correctly.
• Interviews, hires, and trains employees, planning, assigning, directing work and employee performance management. Advises in the development, implementation, and administration of operational programs, processes, and procedures for optimal effectiveness and achievement of organizational goals and objectives, as well as to ensure that the Loan Services and Collateral Administration Departments maintain and enhance productivity.
• Reviews and recommends solutions to complex problems referred to by subordinates, requiring good judgment and frequent on-the-spot decisions.
• Ensures proper documentation of all departmental controls and procedures; ensures cross-checks within department for accuracy and compliance to policy and procedure, as well as applicable regulations.
• Authorizes exceptions to Loan Services and Collateral Administration procedures, when warranted and justified.
• Maintains a thorough and up-to-date knowledge of Bank policies and procedures, regulations, and servicing laws.
• Coordinates and assists with the training of department personnel to meet present and future operational requirements.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Maintains confidentiality of all sensitive Bank information.

• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions:

• Provide leadership to others through example and sharing of knowledge/skill.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties, as assigned or directed.

Required Education/Experience:

• High School diploma or general education degree required.
• Minimum Five (5) or more years of loan operations experience; prefer bachelor's degree in business administration, finance or related area.
• Four or more years of supervisory experience is required.
• Knowledge of Jack Henry Silverlake core system and nCino workflow a plus.
• Knowledge of participation/syndication servicing is required

Necessary Skills:

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Ability to prioritize, organize, and delegate assignments.

Physical Activity/Dexterity:

• Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers, light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00am - 5:00pm.
• Available for extra hours, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)