Product Manager, Consultant

Your Role

The Integrated Output Solutions team is part of the broader Member Experience Transformation team and is responsible for managing the overall requirements, features, prioritization, and sequencing for creating iterative value and/or enhancements to improve the way Blue Shield communicates with our members. The Product Manager, Consultant role reports to the Manager, Product Management and is responsible for overseeing ID card delivery across all lines of business. Key responsibilities include ensuring regulatory and contractual compliance, maintaining templates, prioritizing compliance items in the backlog, managing incidents from detection to resolution, facilitating cross-functional root cause analysis and corrective action, communicating outcomes to stakeholders, and owning end-to-end reporting to ensure timely delivery.

Your Knowledge and Experience

• 6 - 8 years of experience in Product Management, Management Consulting, or Entrepreneurship.
• Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology.
• Graduate degree (e.g. MBA) is highly desirable.
• Proficient in regulatory compliance and requirements related to transactional outputs, including digital.
• Deep understanding of transactional output technology and formats such as batch, XML, JSON, XSD, Elastic, ERM preferred.
• Strong process optimization skills to enhance efficiency, accuracy and scalability.
• Demonstrated history of technical proficiency.
• Experience with JIRA, ServiceNow, Facets, Smart Communications platform(s) preferred.
• Experience working with large data sets.
• Experience with SQL syntax and query writing preferred.