New 
Director Business Strategy, SMB CloudAscent
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 11, 2025 | |
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OverviewAt Microsoft, we believe in empowering every person and every organization on the planet to achieve more. As the Director Business Strategy, SMB CloudAscent, you will be at the forefront of that mission-leading the largest customer targeting and analytics platforms in the company that helps thousands of partners and millions of Small and Medium Businesses (SMB) achieve more through the Microsoft Cloud. Your leadership will ensure we deliver SMB customer insights, customer and partner success, and global business impact. At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. The Small and Medium Business (SMB) segment within SME&C is at the leading edge of growth and transformation. It's a tremendous growth engine for the company dedicated to bringing the Microsoft Cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience.This opportunity will allow you to lead the CloudAscent platform, the engine powered by AI, machine learning, and customer intelligence that takes internal and external data to deliver customer targeting and insights for the SMB business. CloudAscent is the largest customer targeting and insights platform at Microsoft driving Microsoft Cloud growth across millions of SMB businesses through Vendor Digital Sales, Agentic, and partner sales engines. You will define the strategy, lead platform management, and drive insights that accelerate Microsoft success in capturing a larger share of the growing SMB Total Addressable Market. You will drive innovation in customer targeting, partner activation, and insights development working with the Global Channel and Partner Sales, Regional SMB Operating Unit, Vendor Digital Sales, Agentic, Global SMB Strategy, Marketing, and Finance teams. To be successful, you need to have the ability to lead large scale platforms with multiple vendor teams, derive insights to inform business strategy, collaborate with a wide range of stakeholders, drive partner activation, and be customer and partner centric. This role is flexible in that you can work up to 40% at home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead the CloudAscent customer targeting propensity platform and analytics cube with insight into thousands of partners and millions of SMB accounts to drive new customer acquisition, up-sell, and cross-sell across the AI Business Solutions, Cloud & AI Platforms, and Security customer solution areas. Lead the CloudAscent roadmap including feature and capabilities prioritization, feedback systems, usability, and customer target distribution mechanisms to partners gaining input, support, and alignment with key stakeholders. Drive the data strategy to expand SMB account coverage, improve data quality, identify, prioritize, and secure new data sources to improve propensity recommendations and insights. Create customer and partner insights to improve SMB near-term and long-term go-to-market strategy and sales engines that drive customer acquisition, upsell, and cross-sell. Develop training content and drive activation of the CloudAscent platform across sales and marketing teams and partners through leading presentations at events or training sessions. Manage the operational and vendor management elements of the CloudAscent platform including customer targeting propensity recommendations and the analytics cube for insights. OtherEmbody our Culture and Values | |