New 
Sr. Business Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 11, 2025 | |
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OverviewJoin us in shaping the future of learning at Microsoft. The Worldwide Learning (WWL) Sales Skilling team empowers our global salesforce with the skills and knowledge to succeed. We are seeking a Sr. Business Program Manager to oversee the systems, processes, and coordination that support the delivery of effective learning experiences to our commercial sales force, Microsoft Customer and Partner Solutions (MCAPS), while innovating with AI to personalize learning, automate workflows, and deliver insights that drive impact. We value inclusive collaboration and a mindset focused on winning as a team. This position works across global teams to shape the future of learning at scale. You'll leverage advanced technologies while maintaining the infrastructure behind our skilling programs. As the business owner of our Dynamics 365-based platform that supports and enables learner experiences and provides data insights, you'll manage platform operations, execution of learner communications, audience segmentation, and event platform coordination. You'll also ensure the right tools, data, and workflows are in place, drive meticulous documentation, manage enhancement backlogs, uphold compliance, and deliver actionable insights through data reporting. If you enjoy improving systems, collaborating across teams, and making learning seamless and impactful, this role is for you. Your work will directly influence how thousands of sellers worldwide learn, grow, and deliver value to customers. If you're passionate about transforming learning through technology and innovation, we'd love to hear from you. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesProgram Execution: Orchestrate learner communications and campaigns, ensuring timely and accurate delivery of training experiences. Platform Ownership: Define requirements, manage enhancements, and ensure platform reliability, data integrity, and compliance with privacy and security standards. Data & Insights: Guide the development of dashboards and analyze learner data using Power BI to inform decisions and improve engagement. Collaboration: Partner with program owners and support teams to translate requirements into platform configurations and delivery timelines. Process Innovation: Identify automation opportunities and pilot AI-driven and emerging technologies to enhance efficiency and improve learner experiences. Other:Embody our culture and values | |