Sr. Account Manager

Glob

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

The Sanmina Fremont facility is a full-service enclosure systems solution manufacturing plant. Located in California's Silicon Valley, this facility produces low-to-mid volume New Product Introduction (NPI) runs to full-scale volume. The Fremont facility offers everything from small piece parts to fully integrated and tested systems. In addition, this location offers in-house painting capabilities and flexible logistics solutions in distribution, inventory management and hubbing, as well as repair services.

JOB DESCRIPTION:

Working independently yet effectively through a cross-functional team, the Senior Account Manager is responsible for creating and sustaining Sanmina's engagement with key strategic customers, including the growth, profitability, quality and service excellence in those relationships. Utilizing a diverse range of skills and creative approaches from both an operational and sales perspective the Account Manager is responsible for managing existing and cultivating new business opportunities leading to the development of long-term business partnerships which create unique and superior value for our customers.

SPECIFIC RESPONSIBILITES:

• Develops and maintains Sanmina's relationship with the customer.
• Drives customer focused operational improvement (OTD, Quality, etc.)
• Cultivates enduring executive relationships that establish Sanmina's consultative approach and promotes its total solution capabilities at the highest levels of the customer's organization.
• Builds strategic trusted advisor and business partner
• Delivers solutions through a consultative sales approach.
• Understands the customer's contract terms and their implications on all aspects of the business.
• Engages appropriate resources from cross-functional teams to ensure successful business execution.
• Champions communication with all levels of management across the company to ensure account support while initiating and leading activities within Sanmina operations, necessary to improve our operational and customer satisfaction metrics at the customer site.
• Manages operational issues directly with customers and maintains metrics as they relate to delivery, quality, profitability, and revenue.
• Manages all product pricing, working synergy with all relevant manufacturing locations and ensuring long term success
• Responsible for representing the customer at all Sanmina manufacturing locations.
• Ensures robust account planning and monitors and drives execution of all account plan elements and strategies.
• Leads in team calls, proposal development, pricing presentations, consultative selling techniques, and order closing strategies.
• Responsible for maximizing SVA by managing business issue resolution items such as A/R, E&O material issues, PPV, credit, RMA's, and supplier terms.
• Applies in-depth knowledge of Sanmina's products and services in tailoring solutions to meet customer's needs and goals.
• Leverages industry knowledge, applications, and product knowledge in order to articulate Sanmina's value proposition in a compelling manner.
• Tailors strategy and solutions to meet the needs of the customer and interfaces with both internal and external/industry experts to anticipate customer needs and facilitate solution development.
• Identifies customer needs, formulates and presents appropriate Sanmina solutions by applying critical thinking, creativity and effective business communication.
• Applies effective consultative sales strategies and closing techniques.
• Leverages intimate knowledge of customer's business drivers, strategy, and challenges to identify compelling value proposition opportunities.
• Identifies and executes new and continuing business opportunities by analyzing the customer's business, mission, strategy, and operations in order to recommend Sanmina products or services which meet identified needs.
• Establishes and maintains a deep understanding of the business and technical environment in which customers operate and uses this knowledge to build consultative effectiveness and establish credibility.
• Acquires and integrates customer industry knowledge related to general trends, emerging technologies and competitors, developing a core understanding of the unique business needs of the client within their industry.
• Partners with customer to identify and articulate needs, issues, strategies and priorities in order to tailor and deliver value-added business solutions.
• Ensures customer satisfaction.
• Monitors the sales order process from data collection through order acceptance and ensures on time delivery.
• Establish performance metrics to exceed customer expectations
• Encourages and fosters a culture of continuous improvement throughout all related operations
• Supports the efficient resolution of all customer complaints
• Ensures customers have technical support for complex requirements by bringing the right experts to bear to solve customer problems.
• Identifies and resolves customer complaints, escalating as required.
• Provides customer with regular updates concerning account issues, financial status, etc.
• Assists account team members to identify and implement cost reduction/profitability improvement initiatives and ensures revenue growth, account penetration and customer satisfaction.
• Manages (actively influences and shapes results) customer P&L; and SVA
• Travel required. 10% - 20% travel per year.

SUPERVISORY RESPONSIBILITIES:

• Key focus is on leadership and motivation of staff, and contributing to the growth, profitability, quality and service excellence with Sanmina's customers.
• Responsible for all Account Management functions to ensure that the individual and group's objectives and processes align with the overall business direction. Evaluates and supports employees to achieve their objectives, and removes barriers for success.
• Set objectives and goals for team and track the performance.
• Manage and lead cross functional teams.

EDUCATION AND EXPERIENCE:

• Bachelor's degree or equivalentEngineering, Operations Management or Finance degree is preferred.
• Minimum of 8 years successful relevant experience. A wide range of experience will be considered but with a strong preference towards a combination of operations, engineering, materials, purchasing and sales backgrounds.
• Strong knowledge of relevant industry
• Strong interpersonal and teaming skills
• Very strong negotiation and closing skills
• Demonstrated analytical skills and ability to determine customer requirements
• Demonstrated ability to develop solutions for identified problems/opportunities with key customers and execute strategies, tactics, and plans that will support business objectives
• Strong written and verbal communication skills with a positive, professional, service-oriented demeanor
• Strong presentation skills and articulate communication style
• Demonstrated computer skills including MS Office Suite to create charts, graphs, reports and spreadsheets

This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.

Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Salary Range (annual): $120,000 - $160,000. Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.