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Cybersecurity Incident Manager

Ericsson
life insurance, paid time off, sick time, 401(k)
United States, Texas, Plano
Oct 16, 2025
Join our Team Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position. About this opportunity: Are you the person who thrives in the middle of the storm? Do you have the skills to detect, respond, and resolve incidents while keeping calm under pressure? If yes, we want you on our team. As our Cybersecurity Incident Manager, you'll be the front line of our incident response when it matters most. You'll lead investigations, drive root cause analysis, and partner with business leaders to make sure lessons learned turn into long-term improvements. This isn't just another security role - it's a chance to make a measurable impact every day. You'll be joining a team that values diligence, collaboration, and continuous improvement. Expect challenges, growth, and the opportunity to sharpen your skills against real-world threats. What you will do: Lead end-to-end incident response from the first alert through final resolution and crisis communications to senior leadership and stakeholders. Drive Root Cause Analysis (RCA) to identify systemic issues and guide long-term business fixes. Define, track, and report KPIs that demonstrate real progress in security posture and translate data into actionable decisions for leadership. Perform hands-on technical incident management across local infrastructure, networks, and applications; investigate alerts and conduct detailed system analysis. Manage cross-functional stakeholder engagement. Operate with leading cybersecurity tools and platforms; provide indirect leadership to specialists and analysts to maintain stability during crises and align with hybrid on-site expectations. Exercise crisis leadership with a risk-minded approach, delivering structured post-incident analysis and clear reporting to drive improvements. The skills you bring: Education and experience: Bachelor's or Master's in IT/CS (or related quantitative field) or equivalent experience; 5+ years in cybersecurity, incident management, or related roles. Certifications: CISSP, CSSP, CompTIA, CySA+ or equivalent preferred (not mandatory); experience with cloud security tools and providers. Core problem-solving: strong ability to analyze problems and translate complex issues into clear, actionable steps; solid technical chops across IT environments. Incident management: hands-on incident response, crisis leadership under pressure, with experience or exposure to SOC-related activities. Security tooling and cloud: practical experience with leading security tools and major cloud platforms. Stakeholder engagement: excellent communication with stakeholders across levels (including up to C-Suite) and structured reporting to leadership. Data-driven risk and governance: expertise in vulnerability assessment, data analysis, and crisis management; focus on risk identification and mitigation and translating data into decisions. Professionalism and regulatory savvy: familiarity with IT architecture, operating in highly regulated industries, and a disciplined, decisive leadership style. Additional note: candidates should demonstrate the ability to operate effectively in complex environments and maintain professionalism under pressure, have exceptional communication, risk-aware mindset, and curiosity to investigate deeply across complex cybersecurity contexts. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Plano Job details: IT Security Professional Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.