Customer Account Supervisor

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
Oct 21, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. Job Summary: The Customer Account Supervisor, for the B2B ES Service Team, plays a key role in managing customer accounts and ensuring smooth operations across service parts setup, credit monitoring, warranty claim validation, and GSFS (Global Service Front-end System) user management. This position serves as the primary liaison between internal teams and customers, supporting account setup, renewals, and credit compliance while delivering training and technical guidance on GSFS tools and processes. In this role, you will oversee the full vendor registration and account setup process, monitor credit limits and overdue payments, and resolve issues related to credit, order processing, and customer satisfaction. You will also lead GSFS training webinars, create training resources, and provide user support to strengthen system adoption and accuracy. Additionally, the Customer Account Supervisor is responsible for validating warranty claims, addressing pending issues, and managing day-to-day team operations - including interviewing, onboarding, training, and performance monitoring - to ensure a high level of service quality and continuous improvement. Responsibilities: SVC Parts Account Setup & Management Review and submit Vendor Registration Forms (VRF) Communicate with internal teams and CAC/Commercial Laundry customers regarding VRF progress Manage account setup lead times and track completion Handle account renewals and related documentation Credit Line & Overdue Monitoring Proactively alert CAC of potential credit line limit issues Track and report overdue status to CAC on a regular basis Lead resolution of credit and overdue issues related to CAC/Commercial Laundry accounts Provide guidance and instructions to CAC/CL distributors on credit and overdue matters GSFS Training & Error Support Conduct regular GSFS webinar training sessions and update training materials Provide support for GSFS login and system error issues GSFS User Account Management Create and manage GSFS user IDs (unlock, modify, reset) Provide ongoing login and access support Issue Resolution Leadership Lead the resolution of credit and overdue issues, including distribution of the Overdue HOLD report Troubleshoot GSFS ordering process errors and address customer complaints related to delivery, returns, or system issues Employee Interviewing, Onboarding & Offboarding Conduct interviews for prospective employees Train and mentor new hires Monitor team adherence to attendance, break, and schedule policies Warranty Claim Validation Review and validate submitted warranty claims line by line Communicate claim hold reasons to CAC and Commercial Laundry customers Escalate unverified claims pending over three weeks to CAC Sales and CSG Qualifications / Education / Experience: Bachelor's degree in business or a related field 5+ years of experience in Customer Service Support Minimum of 2 years in a Team Lead or Supervisory role 7 years of experience in Contract Administration, including customer account management Advanced proficiency in system usage, management, and training (IT-related, non-certified) Strong analytical and problem-solving abilities Expertise in account management and customer relations Excellent communication, leadership, and interpersonal skills Proven ability to multitask and thrive in a fast-paced, dynamic environment Customer-focused approach with a commitment to quality and continuous improvement Recruiting Range $64,000 - $74,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.